I recently talked to Karen Appleby of Salo and Beata Christie of CF Industries about how to use process to support growth initiatives. Particularly around their experiences with an acquisition that had resulted in significant changes for CF Industries and the implementation of a new ERP and legal…

APQC’s CEO Carla O’Dell is fond of pointing out that knowledge management succeeds when it is applied to the right challenges and opportunities. “Nothing accelerates KM like a knowledge problem,” she says. In many organizations, project management is a vital area where KM can be leveraged to make…

Earlier this month I spent a week at the Gulf Coast Symposium on HR Issues, held May 10-12, 2017 at NRG Center in my home town of Houston, Texas. The session bills itself as “the largest regional conference for HR Professionals on the Gulf Coast, with more than 2,100 practitioners, presenters and…

A new report on corporate payments fraud carries some stunning facts. The Association for Financial Professionals has released its 2017 AFP Payments Fraud and Control Survey. Seventy four percent of finance professionals reported that their organizations experienced “attempted or actual payments…

During APQC’s 2016 Process Conference Shelley Sweet of i4Process explored common roadblocks and provides a proven model for successfully implementing process improvement initiatives throughout the entire organization. Go here for more information about APQC’s Process & Performance Management…

Within this decade, no organizational function will experience greater transformation from the Internet-of-Things than supply chain management. The digital transformation is allowing all parts of the business to collect data that will drive decisions and operations. But the supply chain is the…

Augmented reality—AR for short—has the potential to completely redefine what it means to be a skilled worker. I read this prediction in a recent Entrepreneur magazine article: The Augmented Reality Workforce is Coming. Here are some snippets from the article.    “…

I’m going to start off this blog with a few (seemingly) random facts. First, it’s springtime. Second, my friends and I are in our late twenties. Finally, I participate in social media. These facts are relatively meaningless on their own, but, when taken in combination, they can mean only one thing…

What’s on the minds of other process and knowledge practioners? Ask Us Answered is an APQC blog series that shares a sample of the questions members submit to APQC’s Ask Us service along with the resources and expertise provided.  If you’re an APQC member and have a question you’d like us to…

This post is part of a short series that will walk you through the 14 principles of Toyota’s production system (TPS) as described in Jeffrey Liker’s book, The Toyota Way, and provide you with practical tips on how and why to apply these principles at your own workplace. We live in a world of…