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Secret to Managing Remote Workers
Over the past year, APQC has understandably received many questions about how to manage remote workers. Early in the pandemic, questions centered on managing the logistics of getting employees set up to work from home and helping employees deal with work/life balance challenges. Then came concerns…
Escape the Sand Traps of KM Rewards and Recognition
How do you set up a rewards and recognition program for knowledge management? It's harder than it looks. That's why, despite years trying to boost adoption and engagement, only 11% of knowledge managers say their organizations are effective at motivating and incentivizing KM participants.…
Why is Reddit So Excited About Supply Chain Visualization?
Five thousand upvotes and counting. Dozens of Reddit awards (which, by the way, are purchased with real money). Hundreds of back-and-forth comments full of inside jokes, controversy, and sheer enthusiasm.* No, I’m not talking about the latest viral video or meme—I’m talking about a supply chain…
Seven Tenets to Improve Your Process Management Effectiveness
Process management programs/departments are often developed or gain prominence because of an organizational need. Some of these needs could include, standardizing across business lines, urgent improvement, or to support a new technology project. As a result, organizations often fail to establish a…
Blockchain and RPA Leading Supply Chain Trends in 2021
Every year I gather insights from supply chain professionals around the globe regarding their priorities, challenges, and anticipated changes for the upcoming year. Just this week I heard a supply chain professional say, “All of our fun has just begun.” Although we finally finished 2020, we are not…
7 Ways Smart Business' Use Benchmarking
At APQC, we define Benchmarking as the practice of being humble enough to admit that someone else is better at something and being wise enough to learn how to match and even surpass them at it. Webster defines it as “to evaluate or check (something) by comparison with a standard.” The origins…
How Chick-fil-A’s Process Knowledge Fixed a Covid-19 Vaccine Clinic
On January 22, the town of Mount Pleasant, South Carolina opened a drive-thru coronavirus vaccine clinic. Soon after the clinic opened, computer systems went down, and the lines grew longer and longer. With hundreds of people parked in their cars waiting for the vaccine, the town’s mayor knew he…
Building a Sustainable BPM Program
There are many disparate business process management (BPM) models available. It can be difficult to sift through all the options and determine which one will prove sustainable and instill leadership with confidence in your program. I recently talked to Cargill’s Stacey Vokrot-Mello and Leslie…
5 Reasons Why COVID-19 Vaccine Distribution Has Struggled
Back in early December 2020, I published a blog post praising Operation Warp Speed (OWS) for the speed and coordination of the Covid-19 vaccine development process. I identified three valuable lessons that any organization can adopt to enhance processes and productivity. I was uneasy…
Why Knowledge Sharing Across Siloes Is More Important in 2021
Last year, as the unplanned transition to all-remote work left many organizations flailing, knowledge management rode to the rescue. KM teams helped transition corporate meetings and events online, rolled out new cloud platforms and apps, and taught people how to collaborate when they could no…