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Process Management Perseverance: Trends and Research in 2022
Every year, I like to wrap up by taking stock of process and performance management trends and research we have conducted. Overall 2022 has been a great year for process and performance professionals. Teams have made great strides in how they support the organization, build agility and…
What is Strong Change Management?
OMG you all listened. You really listened about the gap in change management, and I couldn’t be prouder. Organizations and employees have been through a lot over the past couple of years with no real signs of slowing down. Employees are exhausted and the transformation and new technology…
No More Butts in Seats? Measuring Productivity in a Hybrid-Work Environment
Productivity is an enduring hot topic among macro-economics nerds and managers in charge of operations, quality, and improvement programs. But current trends—notably remote work, rapid turnover, and the controversy over “quiet quitting”—have gotten more people thinking about what productivity…
Increase the Impact of Change Efforts
Any change, even a change for the better, is always accompanied by drawbacks and discomforts. Arnold Bennet Change means something different to different people. Some find it an exhilarating challenge, others find it daunting, but most sit back quietly with a skeptical “wait and see”…
Improve M&A Integration with Upfront Process Efforts
Since early 2021 mergers & acquisition (M&A) deals have been on the rise. 2021 saw $5.1 trillion in M&A transactions. Though the price of these deals is also on the rise, the volume and size of the deals are expected to continue to increase in 2022. However, organizations continue…
Don’t Let Process Measurement Sink You
As we discussed before, data is the proverbial life blood of most organizations. It’s how we understand performance, identify opportunities for improvement or growth, and make objective strategic decisions. But good data requires asking the right questions and measuring the right things—or in other…
Better Data Visualization Starts With Simplifying the Message
Earlier this year we discussed the importance and role of data visualization. Data is the proverbial lifeblood of decision making in most organizations—whether its managing performance, identifying improvement opportunities, or driving strategic directions. Organizations rely on data visualizations…
BPM Keys to Successful Technology Implementation
Whether it’s a full-scale ERP implementation or citizen developed bots, technology implementations require extensive investments. These investments include the hidden expenses of time by employees for training, customization, and the ever-challenging buy-in and adoption. So, for something so…
Process Provides the Foundation for Transformation
Process professionals are tapped to support a growing array of projects. Supporting organizational transformation and the execution of transformation projects is one way process teams provide high-profile, intrinsic value to their organizations. Organizational transformation can include…
Come Together: The Power of People and Partnerships
In Mid-May, knowledge, process, and performance management professionals came together in Houston for APQC’s 2022 conference. This year’s event—Building the Roadmap Together—focused on ways for process and knowledge to solve problems and support new business models, strategies, and organizational…