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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Webinars & Videos|
Content and Collaboration in the Cloud: Community Call
The move to digital platforms like Microsoft Office 365 and Google G-Suite is currently affecting half of KM programs, with more taking the leap every month. In this webinar,…
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Presentation Slides|
Content and Collaboration in the Cloud: Community Call Slides
The move to digital platforms like Microsoft Office 365 and Google G-Suite is currently affecting half of KM programs, with more taking the leap every month. In this webinar,…
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Webinars & Videos|
Tips to Motivate Knowledge Sharing and Reuse (Community Call)
Every organization has its own combination of policies and incentives to convince employees to build knowledge sharing and reuse into the way they work. In this webinar, APQC…
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Collections|
2018 Knowledge Management Webinars
APQC hosts a monthly knowledge management (KM) webinars to connect with our KM members. Some calls feature internal APQC KM experts, and other calls feature external KM…
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Presentation Slides|
Ensuring Knowledge Continuity During Employee Transitions
Susan Snyder and Michael Bell share how NASA has created tools and processes to capture mission-critical expertise and promote the importance of knowledge sharing. This is…
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Collections|
2019 Knowledge Management Webinars
APQC hosts monthly knowledge management (KM) webinars to connect with our KM members. Some calls feature internal APQC KM experts, whereas others feature external thought…
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Case Study|
Excellence in Knowledge Management at Mercer
Mercer is a business of Marsh McLennan (NYSE: MMC), a leading professional services firm in the areas of risk, strategy and people, with 83,000 colleagues and annual revenue…
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This case study outlines how to establish trust and broker data-sharing agreements across a supply chain network of different companies and organizations working together. It…
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This case study details the rigorous process undertaken to select a software-as-a-service (SaaS) technology solution vendor to provide a supply chain control tower platform…
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Case Study|
Building a Collective Mindset: Operationalizing a Governance Structure for a Global Supply Chain Network
This case study outlines how to establish a central governance structure across a supply chain network of different companies and organizations working together. It is…
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Communities of practice are the lifeblood of knowledge management (KM). When communities thrive, they provide an invaluable source of learning, collaboration, problem-solving…
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Tools & Templates|
Understanding KM Maturity Capabilities: Measurement
This tool outlines how KM measurement evolves as a KM program progresses along APQC’s Levels of KM Maturity. For each question in the measurement section of APQC’s KM…
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Tools & Templates|
Tools and Templates for Lessons Learned
APQC has studied approaches for capturing and transferring lessons learned for many years. Some approaches rely on facilitated workshops that bring together participants in a…
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Collections|
2019 Knowledge Management Priorities
Learn what knowledge management programs are focused on in 2019, what tools and approaches they’re investing in, and how KM teams feel about the current direction of the…
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Articles|
Building a KM Partnership with IT
The IT function is the most obvious fit for knowledge management partnership. KM relies on IT to build, configure, and manage many of the applications employees use for share…