
Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,200 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Tools & Templates|
Learning Approaches for Knowledge Transfer
Learning approaches, such as classes and instructional modules, are designed to optimize employees' skills and competencies. Because skill and competency building often…
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Tools & Templates|
KM Event Types: Pros and Cons
There are many kinds of events knowledge management (KM) teams can host to educate employees about KM and involve them in knowledge sharing. This list is designed to help you…
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Articles|
Understanding Knowledge Management Events
Events are a great way to engage employees in knowledge management (KM). This article condenses the most important and enduring best practices for KM events identified by…
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Mentoring and peer-based knowledge transfer are two of the most direct ways to transfer knowledge. This article condenses APQC's most important enduring best practices for…
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In the ever-evolving business world, fundamental KM practices such as close collaboration and partnership with the business and measuring KM's business impact never go out of…
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Infographics|
Plan Your KM Party Like A Pro
Events are a great way to engage employees in knowledge management (KM). This infographic includes pros and cons for KM events identified by APQC.
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Busy but not productive: it is the feeling that everyone dreads. At APQC's 2022 PPM and KM Conference, APQC’s Holly Lyke-Ho-Gland and Cindy Hubert led a general session on…
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Articles|
Six Core Capabilities for Resilence: Q&A
In the wake of the COVID-19 pandemic, leaders are increasingly focused on organizational resilience. Organizational resilience is the ability of an organization to anticipate…
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Presentation Slides|
Reverse Engineering Organizational Resilency
In the wake of black swan events like COVID-19, leaders see building organizational resilience as an urgent priority. But it’s one thing to throw around “resiliency” as a…
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Articles|
Six Keys to Organizational Resiliency
In the wake of the COVID-19 pandemic, leaders are increasingly focused on organizational resilience. Organizational resilience is the ability of an organization to anticipate…
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Webinars & Videos|
Reverse Engineering Organizational Resiliency
In the wake of black swan events like COVID-19, leaders see building organizational resilience as an urgent priority. But it’s one thing to throw around “resiliency” as a…
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Presentation Slides|
Supporting Institutional Change Through Employee Engagement and Process Improvement
Developing a culture of business process management in an organization practically unchanged for 40 years is no easy task. Organizations may have some processes documented,…
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Presentation Slides|
Giving Counselors and Support Staff Some Love
In this session, Adeeb Barqawi discussed how a large school district ensured that its support staff spent less time on paperwork and more time on what is most important,…
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Developing a process thinking culture in an organization is never easy, but it can be especially challenging in educational institutions. Schools and universities face…
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Webinars & Videos|
Supporting Institutional Change Through Employee Engagement and Process Improvement
Developing a culture of business process management in an organization practically unchanged for 40 years is no easy task. Organizations may have some processes documented,…