Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask us-
Collections|
Managing Change
Most improvements in organizations require some degree of change. Navigating new territory and supporting employees through the change takes planning and care. This…
-
The North Dakota Department of Transportation (NDDOT) oversees a transportation system that includes about 8,518 miles of roadway and 4,858 bridges for the State of North…
-
Presentation Slides|
The Intersection of KM and Diversity, Equity, and Inclusion
Many organizations are rethinking their approach to diversity, equity, and inclusion (DEI), including how they can curtail bias and encourage diverse voices and perspectives…
-
Collections|
Excellence in Knowledge Management 2021
APQC recognized six organizations as recipients of its Excellence in Knowledge Management (KM) recognition in 2021. The recognition is based on analysis from APQC’s KM…
-
Infographics|
What Makes Teach for America Excellent at KM?
Teach for America earned APQC's 2021 Excellence in KM Recognition in honor of achieving Level 3 on APQC's KM Capability Assessment Tool at the enterprise level. This…
-
Teach for America (TFA) is a nonprofit organization that works in partnership with 50 urban and rural communities across the United States to expand educational opportunity…
-
ZUUM Transportation is a tech startup focused on optimizing logistics through greater collaboration and the reduction of waste and inefficiency in freight transportation…
-
In partnership with Ernie Humphrey (CEO, Treasury Webinars), APQC launched its Delivering Treasury Success in the “Next Normal” study to understand what success looks like…
-
Data and Measures|
Treasury Operations: Distribution/Transportation Industry Practices Spotlight Report
Prepared using APQC’s Open Standards Benchmarking® data in Treasury Operations, this report highlights qualitative performance indicator (KPI) benchmarks and practices for…
-
Data and Measures|
Supply Chain Analytics in the Manufacturing Industry
This manufacturing industry report shows the results from APQC's 2019 research into analytics and how it is used in various parts of the supply chain, how the efforts are…
-
As part of APQC's research into skills needed for future success in procurement, APQC interviewed the director of procurement services at a large Canadian university. As an…
-
This case study explores how BDP International implemented a global finance transformation to eliminate waste, standardize processes, improve reporting, and scale through…
-
Worker's today have many options when it comes to choosing where they work. But, employers have options too--options when it comes to engaging and retaining employees. Learn…
-
Webinars & Videos|
Finance Transformation and Automation at BDP International
In this APQC webinar, Todd Dooley, CFO of BDP International, a worldwide logistics and transportation services company, discusses his organization’s recent finance…
-
Presentation Slides|
Finance Transformation and Automation at BDP International
In this APQC webinar, Todd Dooley, CFO of BDP International, a worldwide logistics and transportation services company, discusses his organization’s recent finance…