Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask usResource Results
-
Presentation Slides|
Creating a Virtual Member of a Community of Practice
During this session, a research project utilizing artificial intelligence in order to develop advanced knowledge management technologies for the Defense Advanced Research…
-
During this session, a research project utilizing artificial intelligence in order to develop advanced knowledge management technologies for the Defense Advanced Research…
-
Presentation Slides|
Knowledge Revolution with Generative AI: Megatrends & Success Stories
During this session, participants examined the significant impact of Generative AI on business outcomes, particularly in the context of customer service. The focus was on…
-
During this session, participants examined the significant impact of Generative AI on business outcomes, particularly in the context of customer service. The focus was on…
-
Presentation Slides|
Relevant to Resilient: Align KM Kaleidoscope to Adapt & Prioritize with Impact
This session covered how to develop a knowledge management strategy that aligns with ever-changing business priorities and ensures knowledge sharing becomes part of the flow…
-
This session covered how to develop a knowledge management strategy that aligns with ever-changing business priorities and ensures knowledge sharing becomes part of the flow…
-
Case Study|
Maintaining Excellence Through Change at Mercer
Mercer is a global professional services company providing organizations with solutions that meet the personal, professional, and financial needs of their employees. They…
-
In 2023, APQC recognized eight organizations for their level of maturity in Knowledge Management (KM). This recognition was based on evaluating their KM programs using APQC’s…
-
Investing in effective enterprise content management processes is crucial for organizations. APQC's research on successful content management programs shows how to formulate…
-
Reports & White Papers|
Reasons To Invest In Content Management
The importance of investing in enterprise content management processes and structures is becoming more apparent among organizations. Over time, the lack of effective…
-
Data and Measures|
2023 Managing Process Knowledge: Services Industry Report
In 2023, APQC conducted research to identify the correlation between process performance and knowledge management to maximize process performance, mitigate risks, and improve…
-
Tools & Templates|
Tools and Templates for Lessons Learned
APQC has studied approaches for capturing and transferring lessons learned for many years. Some approaches rely on facilitated workshops that bring together participants in a…
-
On this podcast, APQC’s Mercy Harper talks with Rachel Happe, co-founder and principal of Engaged Organizations, about the future of communities and enterprise knowledge…
-
Articles|
Communities of Practice at Mercer
Communities of practice are designated networks of people who share knowledge face-to-face, virtually, or both. Each community is held together by a common purpose, which…
-
The global microchip shortage is driving production delays across industries and around the world. But semiconductor manufacturers can’t just “go make more.” In this podcast,…