Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Driving and sustaining community engagement is a challenge for many organizations, but Microsoft has found an effective way to keep energy and enthusiasm high. As part of…
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Presentation Slides|
Use Culture Accelerators to Super Charge Communities
Microsoft conducts culture accelerators workshops to guide community leads and members through fun, highly productive community activities that result in tangible community…
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Webinars & Videos|
Use Culture Accelerators to Super Charge Communities
Microsoft conducts culture accelerators workshops to guide community leads and members through fun, highly productive community activities that result in tangible community…
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Data and Measures|
Innovation in the Face of Disruption: Insurance and Financial Services Industries Report
Today’s KM programs are coping with forces beyond their control—transformative new technologies, major changes to business leadership and strategy, dramatic market swings and…
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Knowledge management (KM) has a natural affinity with science, technology, engineering, and math (STEM) disciplines. However, STEM workers themselves may not know what KM is,…
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This executive summary outlines five best practices to embed knowledge and KM activities in the natural flow of employees' work. The recommendations focus on targeting the…
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Articles|
Embed KM Support Roles in the Business
In this article, you’ll learn how best-practice organizations structure embedded KM roles and how they leverage them to provide high-touch support and on-the-ground feedback…
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Every KM program involves some activities that require employees to go above and beyond. The best way to motivate employees to take on these responsibilities and execute them…
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Since so many organizations structure work in the form of projects, integrating knowledge sharing and reuse into an organization’s standard project management methodology is…
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Most people understand that sharing tips with colleagues and looking up solutions from past projects is a good idea. But if the process of doing so takes too long or pulls…
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Knowledge management (KM) is never one-size-fits-all. A KM team must understand organizational needs and then pick KM tools and approaches that will best serve each group of…
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Reports & White Papers|
How to Build KM into Daily Work: Make KM Intuitive, Embedded, and Easy
This whitepaper outlines five best practices to embed knowledge and KM activities in the natural flow of employees' work. The recommendations focus on targeting the right…
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Presentation Slides|
Tips to Motivate Knowledge Sharing and Reuse
Every organization has its own combination of policies and incentives to convince employees to build knowledge sharing and reuse into the way they work. In this presentation,…
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Webinars & Videos|
Tips to Motivate Knowledge Sharing and Reuse (Community Call)
Every organization has its own combination of policies and incentives to convince employees to build knowledge sharing and reuse into the way they work. In this webinar, APQC…