Innovation in the Face of Disruption: Insurance and Financial Services Industries Report

Published On:
April 23, 2020
Authored By:
Members-Only Content:

Today’s KM programs are coping with forces beyond their control—transformative new technologies, major changes to business leadership and strategy, dramatic market swings and disruptions, mergers and acquisitions, reorganizations, and demographic turnover in the workforce.

APQC conducted a survey in early 2020 to find out how KM is responding to market, business, and technology disruptions. This report provides a multi-industry perspective (insurance and financial services/banking) into changes affecting KM and how KM programs are responding. Hot topics include migration to integrated cloud platforms, advanced analytics, machine learning/AI, Agile project management, and design thinking.