Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Reports & White Papers|
Best Practices for Knowledge Management Excellence: 2019
In 2019, APQC launched the Excellence in Knowledge Management Award to recognize mature, sustainable KM programs that are delivering significant value to their organizations…
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Articles|
Value Stream Mapping with the Vanguard Group
In The Vanguard Group’s old state, it was operating in business silos. It was a very inefficient process which led to multiple handoffs; a staggering 45 percent of work was…
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Presentation Slides|
Influencing Change through Process Visualization
In The Vanguard Group’s old state, it was operating in business silos. It was a very inefficient process which led to multiple handoffs; a staggering 45 percent of work was…
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The U.S. Internal Revenue Service (IRS) earned APQC’s 2019 Excellence in KM Award in honor of achieving Level 3 on APQC’s KM Capability Assessment at the enterprise level…
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Infographics|
What Makes Grant Thornton Excellent at KM?
Audit, tax, and advisory firm Grant Thornton LLP earned APQC’s 2019 Excellence in Knowledge Management Award in honor of achieving Level 4 on APQC’s KM Capability Assessment…
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Articles|
Applying Agile in Knowledge Management
Agile—a project management paradigm that stresses iteration, collaboration, self-organization, and customer-centricity—is taking the business world by storm. In this article,…
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Data and Measures|
Key IT Application Development and Maintenance Benchmarks at a Glance: Mining Industry
Prepared using APQC’s Open Standards Benchmarking® data in IT Application Development and Maintenance, this article highlights important IT application development and…
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Case Study|
Excellence in Knowledge Management at Grant Thornton
Audit, tax, and advisory firm Grant Thornton LLP earned APQC’s 2019 Excellence in Knowledge Management Award in honor of achieving Level 4 on APQC’s KM Capability Assessment…
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Data and Measures|
Key IT Benchmarks at a Glance: Mining Industry
Featuring data from APQC's Open Standards Benchmarking in IT, this article highlights IT benchmarks for organizations in the mining industry. Metrics provided include: …
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Data and Measures|
2019 Knowledge Management Priorities in the Financial Services, Banking, and Insurance Industries
This report outlines financial services, banking, and insurance organizations’ KM goals for 2019, the tools and approaches KM teams are currently focused on, and how KM…
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