2019 Knowledge Management Priorities in the Financial Services, Banking, and Insurance Industries

Published On:
May 31, 2019
Authored By:
APQC
Member Only Content:
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This report outlines financial services, banking, and insurance organizations’ KM goals for 2019, the tools and approaches KM teams are currently focused on, and how KM professionals feel about the 12 months ahead. It summarizes results from APQC’s 2019 Knowledge Management Priorities survey, which captured data from 401 KM professionals in winter 2018-2019.