Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask us-
Infographics|
4 Keys to Shrink the Finance Talent Gap
APQC conducted research on The Future of Finance Talent in order to help organizations identify ways they can close the finance talent gap. This infographic reviews the 4…
-
Infographics|
Total Cost of Budgeting and Forecasting
This infographic focuses on the median total cost of budgeting and forecasting, across industries, as reported in APQC's Planning and Management Accounting survey.
-
Infographics|
Number of Budget Versions Produced Before Final Approval
Reviewing and editing draft after draft of your budget can be time consuming, frustrating, and may even risk disengagement from your stakeholders. This infographic…
-
Infographics|
Eliminating Adjustments Bottlenecks
Adjustments come about for perfectly understandable reasons. In some cases, customers might find that there was a mistake in their billing or that an order is delivered with…
-
Infographics|
Taking Supplier Relationship Management to the Next Level
Supplier relationship management (SRM) is a method commonly used by organizations to ensure supplier adhere to contract terms and procurement activities. View this…
-
Infographics|
How to Create End-to-End Processes
An end-to-end understanding of work processes is critical for almost any aspect of managing business operations. In mapping out processes, organizations need to both…
-
Webinars & Videos|
The Top 10 Customer Service KPIs to Measure
In this webinar, Esker’s Director of Sales (O2C), Diana Eagen, and APQC’s Senior Principal Research Lead, Marisa Brown, used recent results from 2023 APQC research to discuss…
-
Webinars & Videos|
Reflect, Connect and Envision: APQC’s Annual Conference Check-up
APQC hosted its annual conference earlier this year, with the theme of "People, Process, Knowledge" - the three key factors present in any successful organization. In this…
-
Infographics|
Successful Finance Business Partnerships
Business stakeholders have always needed a key point of contact within finance to provide answers and guidance. As the importance of data-based decisions has grown and the…
-
Webinars & Videos|
How Organizations Manage Change: Live Panel Session
Change management strategy is a key component of any organizational change initiative, whether related to organizational transformation, change in business strategy, large…
-
Infographics|
The Importance of Tier 1 Suppliers in Emissions Reporting
Organizations face pressure from multiple directions when it comes to sustainability in supply chain. Factors such as public perception, competitors’ actions, regulatory…
-
Infographics|
APQC's Knowledge Flow Process: The Recipe for Success
APQC's Knowledge Flow Process describes how knowledge flows through organizations in seven steps. The cycle includes creating, identifying, collecting, reviewing, sharing,…
-
Improving your organization’s performance of AP processes year-over-year is all well and good, but is it good enough relative to other organizations? Benchmarking against…
-
Infographics|
Benefits and Challenges of Hiring In-House Talent
This infographic reviews cross-industry data on the percentage of positions filled by internal candidates, provides benchmarking guidance to help you better assess your…
-
Webinars & Videos|
Using Audits and Benchmarking to Build Supply Chain Resilience
In the fast-paced and ever-changing world of global business, managing supply chain risk has become a paramount consideration for organizational success. To delve into this…
Key performance indicators and benchmarking data related to your search results are available. Click "View All Measure Spotlight Results" to open the search results.