The Top 10 Customer Service KPIs to Measure

Published On:
November 06, 2023
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In this webinar, Esker’s Director of Sales (O2C), Diana Eagen, and APQC’s Senior Principal Research Lead, Marisa Brown, used recent results from 2023 APQC research to discuss the top KPIs that organizations employ to measure customer service and how utilizing this data can bring about transformational benefits. 

They delved into the current state of the top 10 KPIs and why each measure is important from three perspectives: the company, the customer, and the customer service representative (CSR).

This is a recording of the webinar. To view the presentation slides, click here.