Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Presentation Slides|
Four Steps to Improve & Monetize Your Process Improvement Program
Most people understand that process improvement is valuable, but executives want to know how it will impact the bottom line. Overhauling complex business processes takes time…
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Presentation Slides|
Value Chains, Policy Busting and Concept Models - Key Engineering Techniques for Escaping Silos
Organizational silos negatively impact customers, employees, and the organization’s ability to innovate and be agile. How can organizations bust through these silos? At APQC…
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Presentation Slides|
Lean Approach to Process Improvement
As a highly effective approach to quality assurance, Lean Six Sigma (LSS) focuses on continuous improvement tools and techniques to eliminate waste, increase productivity,…
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Presentation Slides|
Building Momentum Together: Our Journey of Continuous Improvement
Several years ago, Boone County Schools applied process and performance management principles to its operations department to generate over a million dollars in savings. Now,…
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Presentation Slides|
Designing a World Class Opportunity to Order Process
Cherwell Software needed a program to streamline manual and sometimes duplicative processes in place to convert a prospect to a customer. This overview describes Cherwell’s…
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Presentation Slides|
The Evolving Role of Data & Analytics
In this presentation at APQC's 2019 Process and Performance Management Conference, APQC's Marisa Brown and Andrea Stroud shared insights from several recent APQC research…
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Presentation Slides|
Digital Process Transformation: A Value-Driven Approach
When digital transformation initiatives fail to deliver value to an organization, leaders rightly wonder whether the time and resources devoted to these efforts are well…
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Presentation Slides|
Digital Divide - And What To Do About It
TechnipFMC’s Digital Services & Innovation group supports the organization through the rapid development of digital solutions to support customers and back-end operations. At…
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Presentation Slides|
When Life Doesn’t Add Up: Hyper Connected and Happy
Chris Dancy, known as “The World’s Most Connected Person,” Chris Dancy has spent over 25 years exploring the intersection of technology and healthcare. Through his experience…
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Presentation Slides|
Shaping the Future of the PCF®
At APQC's 2019 Process and Performance Management Conference, APQC's Mellissa Creppel facilitated a collaborative session and gathered feedback from PCF users on questions…
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Presentation Slides|
Moving from Great to World-Class Using Process Improvement and Innovation
Preparing students for success after graduation does not need to come at the expense of academic excellence. In a presentation at APQC’s 2019 Process and Performance…
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Infographics|
How Organizations Develop Procurement Talent
In the procurement field, there is a gap between the strategic and technological skills professionals need and the ones they currently possess. Closing these gaps through…
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Infographics|
What Makes Mercer Excellent at KM?
Professional services firm Mercer earned APQC’s 2019 Excellence in Knowledge Management Award in honor of achieving Level 3 on APQC’s KM Capability Assessment Tool at the…
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Presentation Slides|
Technology Trends in Knowledge Management
In this presentation, APQC Principal Research Lead Lauren Trees summarizes the latest technology developments affecting KM programs, including cloud platforms, automation and…
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Presentation Slides|
Identifying and Investing in Critical Skills for Procurement Success - Slides
In this 2019 webinar, APQC's Marisa Brown shares results from research into the most important skills needed for future success in procurement. The webinar focuses on…
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