Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Benchmarking Basics
This collection contains the main items you will need to start a benchmarking initiative, including templates, tools, a glossary, APQC's Process Classification Framework,…
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This collection contains APQC's Key Benchmarks at a Glance reports for several functions and processes. These documents feature key performance indicators (KPIs) and…
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How to Apply Process Frameworks
This collection provides "how to" guidance and best practices for the top applications of process frameworks, including APQC's Process Classification Framework (PCF)®.
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APQC's Interactive Tune-Up Diagnostics
This collection features diagnostic tools with hand picked key metrics in financial management, human capital management, supply chain planning, and information technology …
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2024 Operational KPI Priorities & Challenges
APQC conducted a survey to understand the common challenges and priorities associated with operational KPIs for process and performance management (PPM) practitioners in 2024…
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APQC's Seven Tenets of Process Management in Depth
Process management can revolutionize the way an organization does business and generates value. APQC's Seven Tenets of Process Management℠ provide a clear framework any…
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Finance Organization Key Benchmarks
Featuring data from APQC's Open Standards Benchmarking® for the finance organization, the articles in this collection highlight key cost, productivity, cycle time, and…
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Applying End-to-End Processes
An end-to-end process mindset is often necessary to help organizations achieve their goals because strategic goals are rarely functional in nature. They are large-scale…
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Getting the Most Out of Performance Measurement
Performance measurement can present tricky challenges for management, especially when dealing with cultural resistance. This collection of articles explains how to implement…
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Presentation Slides|
What are End-To-End Processes and How Do Organizations Use Them?
An end-to-end process mindset is often necessary to help organizations achieve their goals because strategic goals are rarely functional in nature. They address large-scale…
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Quality Measurement
Organizations must maintain a high level of quality in both customer-facing and internal processes. Measurement is key to increasing performance, but quality is an elusive…
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Project Management Basics
This collection contains articles that discuss topics related to project, program, and portfolio management. They include classic APQC pieces that give insight into best…
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End-to-End Process Maps and Measures
An end-to-end process mindset is often necessary to help organizations achieve their goals because strategic goals are rarely functional in nature. They are large-scale…
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Managing Change
Most improvements in organizations require some degree of change. Navigating new territory and supporting employees through the change takes planning and care. This…
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This collection brings together summaries of APQC’s major process and performance management research projects from the past five years. All the summaries are open to the…