Quality Measurement

Last updated:
January 04, 2024
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Organizations must maintain a high level of quality in both customer-facing and internal processes. Measurement is key to increasing performance, but quality is an elusive factor that depends on many different, and often complex, business elements.

These articles, from preliminary APQC research in quality measurement, explain how leading organizations measure and evaluate quality. Learn from their approaches as we continue to explore best practices in the quantification and management of quality.