Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Presentation Slides|
Productizing Knowledge Services: Reimagine Knowledge Flows and Generate Revenue
Improving customer experience is the key to getting your KM tools noticed and used. Grant Thornton applied Agile methodology to brainstorm, scope, build, and release creative…
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Open Innovation: Realizing the Value of Ecosystem Collaboration
As organizations are transitioning to increasingly open business models, open innovation has become an essential driver of growth. IBM and APQC have been researching open…
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How Innovative is Your Approach to KM?
How do you imagine your approach to knowledge management will look one, two, or five years from now? Will you be considered indispensable, or will your KM approach fail to…
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A Conversation About Knowledge Management and Organizational Culture
Organizational culture is a determining factor of KM success. Some cultures block the flow of knowledge by encouraging secrecy, stoking internal rivalries, emphasizing…
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Contact Center Key Benchmarks
Gain insight into the efficiency and effectiveness of your organization’s contact center processes by benchmarking common business activities (Hierarchy ID: 6.2 in APQC’s…
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Excellence in Knowledge Management 2020
APQC recognized 12 organizations as winners of its Excellence in Knowledge Management award in 2020. The award is based on analysis from APQC’s KM Capability Assessment Tool,…
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Excellence in Knowledge Management 2021
APQC recognized six organizations as recipients of its Excellence in Knowledge Management (KM) recognition in 2021. The recognition is based on analysis from APQC’s KM…
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Presentation Slides|
How Innovative Is Your KM Approach?
How do you imagine your approach to knowledge management will look one, two, or five years from now? Will you be considered indispensable, or will your KM approach fail to…
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KM Conversations: KM for a Smarter, More Automated World
Automation, machine learning, and AI are changing how organizations approach KM. And as the pandemic creates disruptions and financial challenges, many organizations are…
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Knowledge Transfer at Arup
Many KM teams struggle to enable knowledge transfer and ensure the collective IP and expertise of an organization can be applied to new projects and problems. In this…
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Accounts Receivable and Collections Key Benchmarks
Gain insight into the efficiency and effectiveness of your organization’s processes by benchmarking common business activities. The process group “Perform revenue accounting”…
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Enterprise Content and Collaboration in the Cloud
Cloud computing is one of the most pervasive trends in enterprise IT. In 2019, APQC surveyed more than 300 organizations to understand their use of cloud platforms to support…
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Supply Chain Management Blueprints for Success Reports
This collection features content from the following APQC's Blueprint for Success reports in supply chain planning, procurement, manufacturing, and logistics.
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An Interactive Conversation with 2020 Excellence in KM Recipients
In this two-hour web event, APQC’s Cindy Hubert, Darcy Lemons, and Lauren Trees facilitated three interactive conversations with leaders from high-achieving KM teams…
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Benchmarking: Two Tales of Success
Benchmarking is perhaps the most effective process and performance improvement tool—but it only works if you use it. In this session, Boeing and EY will share how they worked…
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