Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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On-Demand Knowledge Management Webinar Collection
In this master collection of on-demand KM webinars, you can access recordings, presentation slides, and summaries from past webinars conducted in 2024, 2023, 2022, 2021, 2020…
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2024 Knowledge Management Webinars
APQC takes pride in hosting regular webinars on knowledge management (KM) to provide its valued members with engaging and informative experiences that foster connections and…
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2024 KM Priorities and Predictions
The traditional ways of managing knowledge have been significantly disrupted by the events of the 2020s. As a result, new and creative approaches have emerged to address…
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Excellence in Knowledge Management 2023
In 2023, APQC recognized eight organizations as recipients of its Excellence in Knowledge Management program (EiKM). This recognition was based on evaluating their KM…
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Over the Years: Excellence in KM
Since 2019, APQC has recognized outstanding KM organizations through the Excellence in Knowledge Management program (EiKM). Organizations are evaluated based on their…
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Emerging Technologies for Knowledge Management
Organizations are harnessing an array of new digital and “smart” technologies to better collect, organize, and distribute enterprise knowledge. This collection contains APQC…
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Content Management in the Era of AI Presentation Slides
Good technology platforms, processes, and content management capabilities are critical to implementing and leveraging AI effectively. But for those who want to plug and play,…
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Achieving KM Maturity and Business Impact
APQC interviewed KM leaders at organizations that have participated in its Knowledge Management Capability Assessment Tool in order to learn about their journeys toward KM…
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Improving Collaboration Across the Supply Chain
The complex nature of supply chain management requires collaboration across locations and functions, as well as with external partners. There is a need to connect people to…
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Mastering Change: KM Member Insights From a Seasoned Expert Presentation Slides
Change management remains a crucial skill set and organizational capability that knowledge management (KM) teams must focus on. Providing insight into this topic, Lisa…
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Making Change Management Mindful
At its core, change management is the act of proactively managing change and minimizing the resistance to organizational change through a set of structured processes or set…
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APQC's Knowledge Management Essentials
APQC's Knowledge Management Essentials series curates introductory content, best practices, and tools and templates for key KM topics. Use these collections to learn about KM…
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This “KM Essentials” collection outlines techniques and best practices for KM strategic planning. The collection includes an overview webinar and white paper, an explanation…
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2024 Pulse Check: Top KM Priorities and Predictions Webinar Presentation Slides
Knowledge Management (KM) is becoming increasingly evident as more business leaders recognize its connection to overall organizational success. Recent technological…
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This “KM Essentials” collection offers guidance and templates for developing an implementation roadmap to operationalize your KM strategy (developed through APQC’s KM…