Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Reports & White Papers|
Evolution of Benchmarking: A Supply Chain Perspective
Benchmarking has been and continues to be one of the most popular management tools. There is a critical need to look towards the future and understand how it will continue to…
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Infographics|
Top 5 Benchmarking Challenges and Tips to Address Them
Benchmarking is an invaluable tool for organizations improving how they conduct business—it provides context on performance and helps pinpoint new practices. Throughout the…
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Infographics|
Driving Benchmarking Forward
Today, benchmarking remains one of the most popular management tools. But even great management tools like benchmarking cannot stand still and need to look toward the future…
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Collections|
Overviews from APQC's 2023 Conference
APQC hosted its 2023 Conference April 19-20 in Houston. The conference theme was “People, Process, Knowledge,” which are the three factors that you will indisputably find at…
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Reports & White Papers|
Best Practices in Applying Process Frameworks 2023: Survey Report
In May 2023, APQC conducted its bi-annual “Best Practices in Process Frameworks” survey to learn how organizations are using process frameworks, the common adoption…
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Collections|
Exploring Process Automation
APQC recently conducted a survey to understand more around organizations’ process automation efforts and identify how they can overcome some of the above challenges. This…
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Robotic process automation (RPA) is being hailed as the latest technological “silver bullet,” but establishing governance, identifying key capabilities and skillsets, and…
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Reports & White Papers|
Automate to Elevate: Unlocking the Value Potential of AI-Powered Process Mining
A new era in digitally powered process improvement is here, fueled by a combination of rapidly advancing AI and improved access to the enormous enterprise resource planning …
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APQC hosted its Process and Knowledge Management Conference from April 17th-20th, 2023, in Houston. The conference theme was “People, Process, and Knowledge,” which are the…
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Collections|
Closing the Change Management Gap
At its core change management is the act of proactively managing change and minimizing the resistance to organizational change through a set of structured processes or…
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Infographics|
Drivers of Effective Change Management: Communications
Change management strategy is a key component of any organizational change initiative. In recent years, the rate of change has increased and reached a critical point,…
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Infographics|
Drivers of Effective Change Management: Engagement
Change management strategy is a key component of any organizational change initiative. In recent years, the rate of change has increased and reached a critical point,…
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Change management strategy is a key component of any organizational change initiative. In recent years, the rate of change has increased and reached a critical point,…
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Infographics|
Drivers of Effective Change Management: Role of Leadership
Change management strategy is a key component of any organizational change initiative. In recent years, the rate of change has increased and reached a critical point,…
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Infographics|
Drivers of Effective Change Management: Training
Change management strategy is a key component of any organizational change initiative. In recent years, the rate of change has increased and reached a critical point,…