Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Infographics|
Return on Invested Capital: Reevaluating Investments
As countries begin to lift their pandemic restrictions and business leaders look toward post-COVID business models, it’s important to ask whether the investments you made in…
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Infographics|
5 Ways to Strengthen Internal Controls Compliance
One of the most effective ways to strengthen and sustain internal controls compliance is ensuring that employees understand their controls duties. This infographic reviews…
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Infographics|
Building Blocks of Best-in-Class HR
This infographic showcases the practices and performance outcomes realized by best-in-class HR functions. It includes steps that other HR functions can take to improve. …
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This infographic takes you through the HCM life cycle as laid out in APQC's Process Classification Framework® (PCF), and links to best practices and benchmarks for each HCM…
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Infographics|
10 Steps to Design and Launch a Great Survey
Surveys are a great tool for research and benchmarking projects—they’re fast, cost-effective, and provide great insights into big populations. But you need to think carefully…
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Recently, APQC interviewed Carmen Lim, the order to cash global process adviser for Chevron Lubricants’ U.S. operations and product owner for Chevron Lubricants’ Agile team,…
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Recently, APQC interviewed a large, multinational food and beverage manufacturing organization that faced the challenge of eliminating silos across languages and regional…
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Case Study|
Transformation in Order-to-Cash at Ecolab Indonesia
Ecolab, a global provider of water, hygiene, and infection prevention solutions and services, is in the process of centralizing and standardizing key processes in order to…
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Case Study|
Transformation in Order-to-Cash at HPE
APQC recently spoke with Anshuman Kar, Vice President, Global Operations, about HPE’s transformation journey for the quote-to-cash value chain. This case study summarizes how…
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Case Study|
Transformation in Order-to-Cash at Novartis AG
Novartis has recently been engaged in a large-scale effort to transform end-to-end processes across organizational barriers in order to improve the customer experience. APQC…
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Case Study|
Transformation in Order-to-Cash at Duracell
Since its acquisition by Berkshire Hathaway, Duracell has been on a journey to strengthen elements of the Order-to-Cash (OTC) process, particularly in finance. By bringing…
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Case Study|
Setting up An RPA Program at Mallinckrodt Pharma
Robotic Process Automation (RPA) has been a game-changer for the finance function, helping to reduce cycle times, save costs, and clear space for value-added analysis and…
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Infographics|
Design KM Training for New Hires
All employees must be taught what knowledge management is and how it can help them, but training needs differ based on a person’s career stage. This infographic outlines KM…
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Infographics|
Design KM Training for Authors and Contributors
All employees must be taught what knowledge management is and how it can help them, but training needs differ based on a person’s role and career stage. This infographic…
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All employees must be taught what knowledge management is and how it can help them, but training needs differ based on a person’s role and career stage. This infographic…
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