Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Managing Content So It's Fresh and Findable
Content overload, chaotic repositories, and search frustration—combined with the promise of new technology to tackle these problems—are motivating many organizations to…
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At Grant Thornton, content management activities were spread across the enterprise, which created work for high-level staff and made it difficult to enforce standards. The KM…
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Excellent Content Management at Mercer
Mercer is a global professional services firm that delivers advice and technology-driven solutions to help organizations meet the health, wealth, and career needs of a…
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Enterprise Content and Collaboration in the Cloud
Cloud computing is one of the most pervasive trends in enterprise IT. In 2019, APQC surveyed more than 300 organizations to understand their use of cloud platforms to support…
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Excellence in Knowledge Management at Mercer
Mercer is a global professional services firm that delivers advice and solutions to help organizations reshape work, retirement, investment, and health outcomes for a…
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Embedding Intelligence in KM: Cognizant Technology Solutions
Cognizant has leveraged the power of automation and AI to enhance its KM systems, helping end-users save time and connect to relevant knowledge. The organization has…
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Exploring Excellence in Knowledge Management
In 2019, APQC launched its Excellence in Knowledge Management award to recognize organizations with mature KM capabilities in the areas of strategy, people, process, and…
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Content Delivery for the Digital Workplace
The “digital workplace” concept promises users the capability to see only the most useful content for their daily work tasks, whether they browse, search, or have…
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Excellence in Knowledge Management at Mercer
Professional services firm Mercer earned APQC’s 2019 Excellence in KM Award in honor of achieving Level 3 on APQC’s KM Capability Assessment at the business-unit level. APQC…