Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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2023 Knowledge Management Webinars
APQC hosts regularly scheduled knowledge management (KM) webinars to engage members and foster connections. Some of these events feature internal KM subject matter experts …
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Managing Process Knowledge
Business processes and associated knowledge are essential to an organization's effective operation. Process and KM teams aim to document, standardize, and optimize how work…
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Exploring APQC's Knowledge Flow Process
APQC’s Knowledge Flow Process is a seven-step cycle describing how knowledge is created, identified, collected, reviewed, shared, accessed, and used within organizations…
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APQC's Knowledge Flow Process Framework
APQC’s Knowledge Flow Process is a seven-step cycle describing how knowledge flows through organizations. The cycle includes creating, identifying, collecting, reviewing,…
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APQC's Knowledge Loss Risk Matrix
APQC’s Knowledge Loss Risk Matrix is a tool that helps organizations prioritize knowledge needs. The matrix identifies areas of knowledge that are at the highest risk of loss…
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This “KM Essentials” collection explains why organizations should identify strategically important knowledge and outlines techniques for doing so. The collection includes an…
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2022 KM Program Benchmarks and Metrics
In 2022, APQC expanded and enhanced its flagship knowledge management program benchmarking survey in response to shifts in enterprise knowledge needs, workforce structure,…
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Knowledge Mapping Concepts and Tools
Knowledge maps are powerful tools to inventory an organization’s critical knowledge and pinpoint areas that may be at risk. In many cases, the simple act of creating a…
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KM Essentials: Introduction to Knowledge Mapping
This “KM Essentials” collection offers a comprehensive view of knowledge mapping for anyone who wants to learn more about knowledge maps, how to create them, and what they…
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Understanding KM Maturity Capabilities: Knowledge Flow Processes
This tool outlines how building knowledge flow processes evolves as a KM program progresses along APQC’s Levels of KM Maturity. For each question in the knowledge flow…
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APQC's Role-Based Matrix for Identifying Knowledge Needs: Editable Template
For many years, APQC has advocated knowledge mapping as a technique to help organizations identify the knowledge required to perform the work of the business, understand…
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APQC's Knowledge Flow Matrix: Editable Template
For many years, APQC has advocated knowledge mapping as a technique to help organizations identify the knowledge required to perform the work of the business, understand…
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APQC’s Role-Based Matrix for Identifying Knowledge Needs: Description and Instructions
For many years, APQC has advocated knowledge mapping as a technique to help organizations identify the knowledge required to perform the work of the business, understand…
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Tools & Templates|
APQC’s Knowledge Flow Matrix: Description and Instructions
For many years, APQC has advocated knowledge mapping as a technique to help organizations identify the knowledge required to perform the work of the business, understand…
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Tools & Templates|
APQC's Strategic Overview Knowledge Map: Description and Instructions
A strategic overview knowledge map is broad in scope and used to gauge the level of knowledge or competency an organization has to meet its strategic business goals. This map…