Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Human Capital Metrics of the Month
Each month, APQC features a metric (cost, productivity, efficiency, cycle time, or supplemental) from our Open Standards Benchmarking® human capital management research. This…
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Understanding HR Function Benchmarks and Metrics
This collection features HR Function data from APQC's Open Standards Benchmarking® survey for Human Capital Management Organization Performance. It includes interactive…
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Talent Acquisition Technology
This collection curates findings from organizations that completed APQC’s Open Standards Benchmarking® Assessment in Talent Acquisition during 2023 who are using technology…
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Interactive HR Function Tune-up Diagnostic
Whether you are dealing with a directive to reduce HR spending, trying to make the business case for investment in new HR technology, establishing HR function performance…
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HR Function Key Benchmarks
Prepared using APQC's Open Standards Benchmarking® portal, these articles highlight important measures and median metric values for HR organization processes. Metrics…
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HR Shared Services
When managed well, HR shared services organizations can be an effective way to reduce HR costs, while maintaining or increasing the quality of HR services delivered. This…
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HR Shared Services Practices Reports
Find out how HR shared services organizations handle:Reporting structures and geographic models,Staffing models and services offered, andAutomation and conversational…
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Talent Management Technology: Survey Results Snapshots
This collection contains reports that explore engagement and retention trends and practices among the organizations that completed APQC’s Open Standards Benchmarking® Talent…
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HR Technology Adoption Survey Results Snapshot
This collection provides reports that explore HR technology adoption trends and practices among organizations that completed APQC’s Open Standards Benchmarking® Human Capital…
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Tools & Templates|
Talent Acquisition: Overview of Roles and Activities Example
Part of APQC’s HR Transformation Toolkit, this document uses APQC Process Classification Framework (PCF) - Version 7.3.0 to illustrate how common HR function roles can be…
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Tools & Templates|
HR Strategy: Overview of Roles and Activities Example
Part of APQC’s HR Transformation Toolkit, this document uses APQC Process Classification Framework (PCF) - Version 7.3.0 to illustrate how common HR function roles can be…
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Tools & Templates|
Talent Development: Overview of Roles and Activities Example
Part of APQC’s HR Transformation Toolkit, this document uses APQC Process Classification Framework (PCF) - Version 7.3.0 to illustrate how common HR function roles can be…
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Tools & Templates|
Employee Information and Analytics: Overview of Roles and Activities Example
Part of APQC’s HR Transformation Toolkit, this document uses APQC Process Classification Framework (PCF) - Version 7.3.0 to illustrate how common HR function roles can be…
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Tools & Templates|
Rewards and Retention: Overview of Roles and Activities Example
Part of APQC’s HR Transformation Toolkit, this document uses APQC Process Classification Framework (PCF) - Version 7.3.0 to illustrate how common HR function roles can be…
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HR Transformation Toolkit
This toolkit provides ideas and templates that organizations can draw from when facilitating HR transformations.