This measure calculates the percentage of process group "develop and manage human resources (HR) planning, policies, and strategies" services—which involve workforce planning, compensation planning, succession planning, employee diversity, program design, policy administration, and policy development—delivered by a third-party provider. A third-party provider is any independent company that provides ongoing services which internal personnel previously performed to the broader organization for or on behalf of the business entity. This measure is part of a set of Supplemental Information measures that help companies evaluate additional variables not covered elsewhere for the "develop and manage human resources (HR) planning, policies, and strategies" process.
Percentage of process group "develop and manage human resources (HR) planning, policies, and strategies" services delivered by a third-party provider
Supplemental information is data that APQC determines is relevant to decision support for a specific process, but does not fit into the other measure categories such as cost effectiveness, cycle time, or staff productivity.