Percentage of process group "develop and manage human resources planning, policies, and strategies" services delivered by a shared service center/centralized processing unit
This measure calculates the percentage of process group "develop and manage human resources planning, policies, and strategies" services—which involve workforce planning, compensation planning, succession planning, employee diversity, program design, policy administration, and policy development—delivered by a shared service center/centralized processing unit. Shared service centers/centralized processing units combine common or repetitive processes from multiple business units and centralize them into one location. This measure is part of a set of Supplemental Information measures that help companies evaluate additional variables not covered elsewhere for the "develop and manage human resources planning, policies, and strategies" process.
Benchmark Data
25th | Median | 75th |
---|---|---|
- | - | - |

Compute this Measure
Units for this measure are percent.
Percentage of process group "develop and manage human resources planning, policies, and strategies" services delivered by a shared service center/centralized processing unit
Key Terms
Supplemental information is data that APQC determines is relevant to decision support for a specific process, but does not fit into the other measure categories such as cost effectiveness, cycle time, or staff productivity.