Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Service level agreements (SLA) play a critical role in governing the relationship between the customer and supplier of a service and can be leveraged any time that…
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Preparing to shift toward a data-driven culture—a change that has as much to do with people as it does with data—is, accordingly, largely a people-centric activity. This is…
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Rolling out Analytics Capabilities
In previous research on change management, Transformational Change—Making It Last, APQC found that the key components of managing or rolling out any change, especially one…
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There’s an old business adage, “You can’t manage what you don’t measure.” Best-practice organizations keep the emphasis on change objectives through targeted measures of…
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Being data driven has become something of a holy grail for modern organizations, and with good reason. According to a 2014 Economist Intelligence Unit survey of 362 global…
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Live Future Ready with Scenario Planning
In an uncertain and unpredictable world, disruptions to business as usual—whether good or bad—can come at any time. While no organization or finance professional can predict…
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Knowledge management (KM) teams often find that their goals and activities overlap with those of the learning and development (L&D) organization. Both want to connect people…
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In October of 2019, process and performance management professionals came together in Houston for APQC’s Annual Process and Performance Management Conference. This year’s…
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Government entities are known to be hierarchical, conservative, and characterized by silos. As such, it’s hard for government organizations to change. At APQC’s 2019 Process …
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Many companies are embracing Agile, a project management paradigm that stresses iteration, collaboration, self-organization, and customer centricity. However, people are…
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What Sets Process Leaders Apart?
In a keynote panel discussion at APQC’s Process and Performance Management Conference, Jeff Varney, John Tesmer, Carla Zilka, and Paul Fjelsta discussed some of the most…
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Change management is more important than ever. With more than three-quarters of organizations embarking on a digital transformation, they need to address the resulting…
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Several years ago, Boone County Schools applied process and performance management principles to its operations department to generate over a million dollars in savings. Now,…
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When Dr. Todd Cramer started as its superintendent, the Maumee City School district had many areas that needed improvement. During APQC’s 2019 Process and Performance…
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Preparing students for success after graduation does not need to come at the expense of academic excellence. In a presentation at APQC’s 2019 Process and Performance…
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