Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Most employees need encouragement and guidance to feel comfortable submitting or sharing their knowledge. However, some overeager contributors flood KM systems with content…
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Few individuals can influence the success or failure of knowledge management (KM) as much as knowledge leaders such as subject matter experts, mentors, or community of…
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Executives can motivate large numbers of employees to get on board with KM by promoting its value and role-modeling knowledge-sharing behaviors. However, these leaders are…
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Reinforce and Refresh KM Training as Needed
If employees don’t have (or don’t think they have) an immediate need to use KM, they may forget how and why to do so. Even employees with good KM habits need refreshers,…
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Succession Planning—Program Essentials
This article presents nine essential actions that an organization can take to develop an effective approach to succession planning. Best-practice organizations carry out…
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This article summarizes an APQC webinar where guest speaker, Amy P. Youngblood, a retired global finance director of a Fortune 100 company, discussed creating a continuously…
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In August of 2019, APQC spoke with key staff at Divergence Academy to gather their insights as part of the Finance Data Analytics: Building High-Performance Structure, Tools,…
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In August of 2019, APQC spoke with key staff at Divergence Academy to gather their insights as part of the Finance Analytics: Building High-Performance Structure, Tools, and…
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In August of 2019, APQC spoke with key staff from Divergence Academy to gather their insights as part of the Finance Analytics: Building High-Performance Structure, Tools,…
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Formal Job Rotation Programs
Job rotation programs can help organizations accomplish a variety of objectives, including: Increasing career satisfaction, engagement, and retention Boosting…
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Making Onboarding Fun Again
Whoever thought onboarding was fun? The first day of work is usually fraught with paperwork and discussions around health benefits–cue the collective yawn. APQC shares it's…
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At Teach for America, the KM team recently merged with the adult learning function as part of a larger organizational strategy to become a learning organization. In this…
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This article focuses on the percentage of staff with formal succession plans in place, as reported in APQC's Create and Manage HR Strategy survey. Formal succession planning…
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