Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Defining AI and Process Automation
According to APQC research, AI and process automation are the top two competencies for process professionals to develop in the next eighteen months. In February 2024, Madison…
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According to APQC research, AI and process automation are the top two competencies for process professionals to develop in the next eighteen months. In February 2024, Madison…
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Preparing for AI and Process Automation
According to APQC research, AI and process automation are the top two competencies for process professionals to develop in the next eighteen months. But before implementing a…
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In this article, you will learn about the current state of virtual collaboration, what it means for supply chain management, and five keys to leading more successful and…
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Investing in effective enterprise content management processes is crucial for organizations. APQC's research on successful content management programs shows how to formulate…
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Globalization, the gig economy, and the widespread move to remote work have limited many managers’ views into what, exactly, their direct reports are up to on a day-to-day…
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Monitoring Remote Worker Productivity
The move to remote and hybrid work arrangements appears to be here to stay, and with it, the increasing prevalence of employee monitoring software. This article gives an…
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APQC hosted Robert Bendetti for a podcast interview about the benefits and challenges of remote work in the finance function, the technologies that enable this work, and how…
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Employees work differently in digital spaces, and knowledge management (KM) programs must adapt. This article condenses APQC’s most important best practices for KM in the…
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An external audit of the financial statements is the process by which organizations hire an independent third-party accounting or professional services firm to examine their…
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Macro Trends for the Finance Function
As operations across industries fundamentally shifted in 2020 and organizations sought ways to mitigate the chaos, many ongoing trends such as the adoption of advanced…
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While most people are satisfied with the current state of virtual collaboration, many struggle to use virtual tools for complex tasks like innovation, problem solving,…
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One of the biggest challenges in knowledge management (KM) is to break people out of habits that inhibit the flow of knowledge, such as stowing information away in accessible…
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How to Make People Happier with Virtual Work
Vendors promote virtual collaboration tools as a way to make everyone’s work easier, faster, and more engaging. As widespread reports of work-from-home burnout and Zoom…
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Across the enterprise, those in charge of various toolkits tend to think those toolkits are great. The finance team thinks the payroll system is fast and easy, the digital…