Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask us-
During this session, attendees learned about important people skills necessary for achieving success, such as communication and facilitation. Participants engaged in…
-
Investing in effective enterprise content management processes is crucial for organizations. APQC's research on successful content management programs shows how to formulate…
-
Access to an organization’s collective knowledge boosts employees’ productivity and ability to innovate. But enabling knowledge access is a challenge, especially in large and…
-
Articles|
Supporting Technical Experts at TechnipFMC
Technical experts give your organization its competitive edge, but how do you identify, support, and develop technical talent over time? At APQC's 2022 Process and Knowledge…
-
Faced with content findability challenges throughout the business, it would have been easy for Shopify to look for a shiny new tool to fix all its KM problems. Instead, the…
-
The customer experience is critical to the success of your organization, but do your business processes reflect that importance? In a breakout session from APQC’s 2022…
-
People and culture factors can make or break a knowledge management (KM) program. With engaged employees and a supportive culture, KM thrives. Without these factors, KM…
-
Too often, leaders and other stakeholders struggle to see the value of KM initiatives or feel that KM programs do not deliver as much business impact as they should. For…
-
The business adage “innovate or die” may sound hyperbolic, but it also happens to be true. Organizations today face a range of challenges, whether from a global pandemic,…
-
The energy and utility industry faces an unprecedented confluence of external forces. Market, environmental, geopolitical, regulatory, technical and technological, and socio…
-
Organizations are seeking new and better ways to drive innovation, and many are looking to knowledge management (KM) for support. This article outlines ways to connect KM and…
-
Articles|
Understanding HR Transformation
This brief article provides APQC's definition of HR transformation, lists common objectives for HR transformations today, and provides a case example of HR transformation at…
-
Digital transformation has immense implications for driving productivity and innovation in the petrochemicals industry, particularly in areas such as R&D and manufacturing…
-
Articles|
Managing Complex Risk in Utilities
In early 2021, Winter Storm Uri caused one of the largest power blackouts ever in the United States. Whereas other regions are built to handle a seven-day hard freeze, this…
-
Articles|
Scaling Expertise in Oil & Gas
Given the ups and downs impacting the workforce, the unique skillsets required for the work, and the existential risk associated with mistakes, companies across the oil and…