Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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As organizations seek to thrive through chaos and change, emotional intelligence is quickly becoming one of the most in-demand skillsets. Emotional intelligence is the…
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Upskilling the KM Team at Mercer
In knowledge management (KM), there is always something new to learn. A good KM team must continually refine its skillsets to accommodate emerging goals, techniques,…
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What Is a Job Architecture?
In this article, learn what a job architecture is, why organizations use job architectures, and the benefits that job architectures have for employees. Also included is a…
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What Is a Skills Taxonomy?
Organizations are finding new uses and benefits from skills taxonomies. This article: Defines the typical elements that make up a skills taxonomy, Describes the…
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Developing a process thinking culture in an organization is never easy, but it can be especially challenging in educational institutions. Schools and universities face…
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Too often, counselors, social workers, and other support staff are burdened with excessive paperwork and administrivia that prevents them from focusing on what really matters…
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Behavior change is a critical success factor for process improvement initiatives, but for Paul Fjelsta, far too many organizations go about the work of behavior change in the…
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When digital transformation initiatives fail to deliver value to an organization, leaders rightly wonder whether the time and resources devoted to these efforts are well…
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Worker's today have many options when it comes to choosing where they work. But, employers have options too--options when it comes to engaging and retaining employees. Learn…
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At Teach for America, the KM team recently merged with the adult learning function as part of a larger organizational strategy to become a learning organization. In this…
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Four Building Blocks for Talent Acquisition
Melissa Thompson, VP Talent Acquisition at McGraw-Hill, writes about how she set the foundation for a successful talent acquisition transformation by focusing not just on…
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Innovations in Onboarding
Much like the employee performance management process, the new hire onboarding process is one that employers know they need to improve. At too many organizations, onboarding…
Measure Spotlight Results
(1 - 5 of 592 Results)Selling, general, and administrative (SGA) costs per business entity employee
Total company employee FTEs served per change management/training FTE
Total customer (employee + retiree) FTEs served by HR shared services center per HR FTE
Total requisitions per North American HR shared services center recruiting/staffing specialist FTE
Total hires handled per North American HR shared services center recruiting/staffing specialist FTE
