Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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When Dr. Todd Cramer started as its superintendent, the Maumee City School district had many areas that needed improvement. During APQC’s 2019 Process and Performance…
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Preparing students for success after graduation does not need to come at the expense of academic excellence. In a presentation at APQC’s 2019 Process and Performance…
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Project mentoring and training for Lean Six Sigma Green Belt candidates carries a dual benefit: Not only does it dramatically increase the rate of student success, but also…
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Aerospace and defense organization Raytheon has a long history in leading innovation. But as technology and business conditions change, Raytheon must be able to adapt to…
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As a highly effective approach to quality assurance, Lean Six Sigma (LSS) focuses on continuous improvement tools and techniques to eliminate waste, increase productivity,…
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Government entities are known to be hierarchical, conservative, and characterized by silos. As such, it’s hard for government organizations to change. At APQC’s 2019 Process …
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This executive summary outlines five best practices to embed knowledge and KM activities in the natural flow of employees' work. The recommendations focus on targeting the…
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Articles|
Embed KM Support Roles in the Business
In this article, you’ll learn how best-practice organizations structure embedded KM roles and how they leverage them to provide high-touch support and on-the-ground feedback…
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Every KM program involves some activities that require employees to go above and beyond. The best way to motivate employees to take on these responsibilities and execute them…
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Since so many organizations structure work in the form of projects, integrating knowledge sharing and reuse into an organization’s standard project management methodology is…
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Most people understand that sharing tips with colleagues and looking up solutions from past projects is a good idea. But if the process of doing so takes too long or pulls…
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Redesigning Educational Assessment and Reporting Processes With Independent Schools Victoria
Schools invest significant time and resources into assessment and reporting, but traditional processes often generate an incomplete picture of student achievement and…
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Worker's today have many options when it comes to choosing where they work. But, employers have options too--options when it comes to engaging and retaining employees. Learn…
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Applying Agile in Knowledge Management
Agile—a project management paradigm that stresses iteration, collaboration, self-organization, and customer-centricity—is taking the business world by storm. In this article,…
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At Teach for America, the KM team recently merged with the adult learning function as part of a larger organizational strategy to become a learning organization. In this…
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