Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Webinars & Videos|
What Are End-To-End Processes and Why Are They Important?
In this short video, APQC's Jeff Varney explains what end-to-end processes are and explains why they are important and provide value to organizations.
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As organizations increasingly embrace a process-focused operating model, end-to-end global process owners (GPOs) have become a key role in the management and development of…
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Articles|
Why is Supply Chain Benchmarking Important?
Supply chain benchmarking is important because managers need to:understand how their supply chains compare to competitors’,evaluate “as is” conditions before they can…
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Why do organizations—and in particular, process owners—love the PCF? One key reason is that the PCF helps to drive a common language that enables every part of an…
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Articles|
Navigating the Order Management Landscape
To provide a roadmap for traversing this multi-layered OM landscape, APQC’s Marisa Brown (Senior Principal Research Lead, Supply Chain Management) and Madison Lundquist …
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APQC’s Process Classification Framework® (PCF) provides a common language that allows organizations to communicate and define work processes regardless of their industry,…
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Process frameworks are used for several reasons, such as helping organizations identify current processes, building process maps, creating process definitions, establishing a…
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Using data from APQC's recent Best Practices in Process Frameworks survey, this article focuses on the top two framework adoption challenges—buy-in and engagement, and…
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Articles|
Introduction to Flexible Project Management
Today’s project and process management professionals need a bigger, better, and more flexible toolkit to keep up with the pace of change. And executives need a basic…
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Webinars & Videos|
How to Leverage APQC's KM Maturity Assessment
In this webinar, APQC's Darcy Lemons and Lynda Braksiek provide an overview of APQC's Knowledge Management Capability Assessment Tool and the process for getting started…
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Webinars & Videos|
Supply Chain Benchmarking: What, Why, and How
APQC's Senior Principal Research Lead for Supply Chain Management, Marisa Brown, shared actionable insights into supply chain benchmarking and its benefits. Hear about…
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Webinars & Videos|
How to Drive Effective Change in Organizations
Change management can be a complex undertaking and is sometimes met with resistance when not implemented effectively.In this podcast recording session, APQC's Madison…
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Articles|
How Organizations Use Process Frameworks
Process frameworks like APQC’s Process Classification Framework (PCF)® are incredibly useful for jumpstarting process standardization, developing a common language for…
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This article helps organizations understand how APQC’s process excellence assets and knowledge work together to empower process professionals. It includes a quick overview of…
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Articles|
Understanding Process Knowledge
Process management and knowledge management are separate but related fields that aim to improve organizational efficiency. Organizations are increasingly recognizing the…