Navigating the Order Management Landscape

Published On:
August 03, 2023
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To provide a roadmap for traversing this multi-layered OM landscape, APQC’s Marisa Brown (Senior Principal Research Lead, Supply Chain Management) and Madison Lundquist (Principal Research Lead, Process and Performance Management) conducted a webinar in June 2023 with Christine Pfefferle (Executive Consultant, Redstone Consulting). Topics included:

  • an overview of order management and end-to-end processes,
  • how to view order management through the lenses of process, people, technology, and metrics,
  • the advantages of automation,
  • how to measure performance, and
  • impacts on the customer experience and key takeaways.

Click here to view the presentation slides. Click here to view the webinar recording.