Navigating the Order Management Landscape

Published On:
August 03, 2023
Authored By:
APQC
Public Content:
View Now

To provide a roadmap for traversing this multi-layered OM landscape, APQC’s Marisa Brown (Senior Principal Research Lead, Supply Chain Management) and Madison Lundquist (Principal Research Lead, Process and Performance Management) conducted a webinar in June 2023 with Christine Pfefferle (Executive Consultant, Redstone Consulting). Topics included:

  • an overview of order management and end-to-end processes,
  • how to view order management through the lenses of process, people, technology, and metrics,
  • the advantages of automation,
  • how to measure performance, and
  • impacts on the customer experience and key takeaways.

Click here to view the presentation slides. Click here to view the webinar recording.

Also found in 2023 Supply Chain Management Webinars, 2023 Process and Performance Management Webinars
Type:
Articles
Topics:
Process and Performance Management, Order to Cash, Order Management
Tags:
Digital transformation, End-to-end 

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