Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Organizations can utilize artificial intelligence (AI) to analyze vast amounts of data, make better decisions, and improve customer experiences. The successful implementation…
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Each year, APQC carries out a survey to understand the common challenges and priorities of process and performance management (PPM) practitioners. The 2023 Process and…
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The annual close comes during one of the heaviest workload periods of the year for accountants, as month-end, quarter-end, and year-end closing processes converge in a…
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Barriers to Better Benchmarking
Benchmarking plays an important role in organizational decision making and transformation. Its foundational elements revolve around establishing measures, developing a…
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Benchmarking with a Purpose
Benchmarking plays an important role in organizational decision making and transformation. Its foundational elements revolve around setting organizations up for performance…
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Why Apply Process Mining?
Process mining offers an array of benefits. It uses event logs and data visualization to create an objective view of the current state process, including potential…
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Benchmarking continues its reign as one of the most popular and effective management tools used by organizations around the world. However, even the best management tools…
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Process analysis involves gathering a set of requirements and needs to guide process design, improvement, and measurement. Organizations can use process analysis to either: …
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Organizations invest significant resources like time, money, and FTE hours into selecting and implementing new technologies. But without a systematic approach to implement…
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As an organization grows over years, processes diverge. At APQC's 2022 Process and Knowledge Management Conference, AstraZeneca’s Business Process Manager Christopher Moriak…
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To remain competitive, organizations must continuously benchmark and improve their processes. However, many struggle to get started with, prioritize, and execute process…
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Finance FTEs per $1 Billion in Revenue
Calculating and benchmarking the total number of full time-equivalent employees (FTEs) in the finance function is a good way to get a quick snapshot of finance function…
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Outsourced Cost of the Finance Function
APQC's Open Standards Benchmarking segments the total cost of the finance function into five categories: systems cost, personnel cost, overhead cost, outsourced cost, and…
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Supporting strategic planning and the execution of its strategic initiatives is the gold star of how process teams provide high-profile, intrinsic value to their…
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Does HR work for employees or the business? This article reveals how employees, who responded to APQC’s HR Customer Satisfaction survey, answered this question and explains…