Benchmarking and Open Standards: Webinar Q&A Summary

Benchmarking continues its reign as one of the most popular and effective management tools used by organizations around the world. However, even the best management tools cannot stand still and must evolve if they are to continue to drive value.

The IBM Institute for Business Value’s Anthony Marshall, senior research director; Kirsten Crysel, associate partner; Jacob Dencik, economic research leader; and APQC’s CEO Lisa Higgins participated in a webinar to discuss the findings from research on the impact and importance of benchmarking for organizations’ ability to make important, informed decisions, drive revenue growth, and realize cost savings. 

This article summarizes the question-and-answer portion of the webinar.