Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Investing in effective enterprise content management processes is crucial for organizations. APQC's research on successful content management programs shows how to formulate…
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Reports & White Papers|
Reasons To Invest In Content Management
The importance of investing in enterprise content management processes and structures is becoming more apparent among organizations. Over time, the lack of effective…
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Articles|
Navigating the Order Management Landscape
To provide a roadmap for traversing this multi-layered OM landscape, APQC’s Marisa Brown (Senior Principal Research Lead, Supply Chain Management) and Madison Lundquist …
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Presentation Slides|
Order Management Landscape Challenges
In these June 2023 webinar presentation slides, APQC asks how to evaluate the end-to-end order management landscape. This includes analyzing the people, processes, tools and…
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The supply chain continues to transform itself to meet the needs of a post-pandemic world. This degree of change means that organizations are devoting resources to change…
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Digital transformation refers to the strategic integration of multiple technologies, including digitizing data and information, automating processes, applying analytics, and…
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APQC hosted Enrique Alvarez, co-founder and Managing Director of Vector Global Logistics, and Kathy Fulton, Executive Director of American Logistics Aid Network (ALAN) for a…
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Reports & White Papers|
Gaining Insight with Supply Chain Control Towers
Supply chain control towers provide the end-to-end visibility that organizations need to gain insight into how each of these variables might impact different stages of their…
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Reports & White Papers|
2023 Supply Chain Priorities and Challenges Survey Report
APQC concluded its ninth annual Supply Chain Management Priorities and Challenges research in early 2023. This survey report includes insights on organizations’ supply…
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Presentation Slides|
Shipping Hope and Help - Logistics for the Good
In these presentation slides, Enrique Alvarez, co-founder and managing director of Vector Global Logistics and Kathy Fulton, Executive Director of American Logistics Aid…
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In recent years, supply chain organizations have faced a shifting landscape that includes demand uncertainty, increasingly complex data management needs, and evolving…
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Customer expectations have changed as a result of recent disruptions and global health concerns like the COVID-19 pandemic. Through its customer service research, APQC finds…
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Articles|
Optimizing Customer Service Podcast Summary
In this article, Graham Smith from Esker Inc. and Marisa Brown from APQC discuss how organizations can optimize their customer service practices and processes. Leveraging…
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Articles|
2021 Taiwan Small- and Medium-Sized Enterprises Digital Transformation Survey: Executive Summary
This executive summary provides insights from a survey conducted by PwC Taiwan, in cooperation with Taiwan’s Institute for Information Industry and the Information Service…
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Presentation Slides|
Driving Supply Chain Efficiencies with Digital Order Management Solutions
In these presentation slides, APQC's Marisa Brown, senior principal lead for supply chain management, and Esker's Grant Smith discuss the biggest supply chain challenges…
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