2021 Taiwan Small- and Medium-Sized Enterprises Digital Transformation Survey: Executive Summary

This executive summary provides insights from a survey conducted by PwC Taiwan, in cooperation with Taiwan’s Institute for Information Industry and the Information Service Industry Association of R.O.C. The 3,233-respondent survey explored the goals small- and medium-sized enterprises (SMEs) seek to achieve through digital transformation, the current status of and future SMEs need for digital-related tools, the challenges encountered in the transformation process, and the external resources needed to support digitalization efforts in Taiwan across six industries—wholesale and retail trade, hospitality and food and beverage, metal products manufacturing, machinery, and equipment manufacturing, electronic components manufacturing, and agriculture.