Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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APQC conducted its annual research survey in early 2024 to determine Knowledge Management professionals' top objectives and priorities. The survey asked KM respondents to…
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Combining KM and process management can optimize work processes, leading to improved quality, consistency, faster problem-solving, and reduced frustration. However, few…
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KM Essentials: Roadmap To Success
This article summarizes a recent webinar hosted by Cindy Hubert and Lynda Braksiek, from APQC, which covered Knowledge Management (KM) fundamental concepts and highlighted…
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In 2022, over 400 KM leaders were surveyed about their programs' inputs and outputs. In this executive summary, 11 best practices are summarized into four broad categories: …
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APQC has consistently found that KM programs are stronger when directly tied to senior leadership. In this article, you will learn about these different approaches for…
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Centralized and decentralized models each come with obvious tradeoffs and benefits. When putting together or revamping a knowledge management (KM) program, some of the first…
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In most organizations, the KM core team is relatively lean. These staff members often support thousands of end users in different functions and business units, making it…
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Secure People and Partners for KM
Many organizations approve the development of a knowledge management (KM) strategy and program without allocating personnel to make KM happen. Often, these organizations…
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To successfully deliver value, knowledge management (KM) programs must align with business needs. The tricky thing is that different business and user groups have different…
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Speed to results is critical for any fledgling knowledge management program. The faster KM can switch from planning to execution and start delivering value to the business,…
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The winners of APQC’s 2019 Excellence in Knowledge Management Award have proven themselves to the businesses they support. This, over time, has enabled them to take on more…