Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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What It Takes To Improve Employee Engagement
30% of employees in the United States, and 16% of employees globally, are engaged at work. For many employers, employee engagement programs are failing to meet objectives…
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This article’s magic number is 10: Specifically, the 10 skills deemed most important by participants in APQC’s Future Skillsets of Procurement Professionals research. The…
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Building a KM Partnership with HR
Under the umbrella of HR, the learning and development organization is the most obvious target for knowledge management (KM) partnership. However, KM may also need to partner…
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This article summarizes an APQC webinar where guest speaker, Amy P. Youngblood, a retired global finance director of a Fortune 100 company, discussed creating a continuously…
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Behavior change is a critical success factor for process improvement initiatives, but for Paul Fjelsta, far too many organizations go about the work of behavior change in the…
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When digital transformation initiatives fail to deliver value to an organization, leaders rightly wonder whether the time and resources devoted to these efforts are well…
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How to Get the Best Out of People
To get the best of people, organizations need to reinvent talent strategies and approaches. During her presentation at APQC’s Process and Performance Management Conference,…
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In August of 2019, APQC spoke with key staff at Divergence Academy to gather their insights as part of the Finance Data Analytics: Building High-Performance Structure, Tools,…
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In August of 2019, APQC spoke with key staff at Divergence Academy to gather their insights as part of the Finance Analytics: Building High-Performance Structure, Tools, and…
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In August of 2019, APQC spoke with key staff from Divergence Academy to gather their insights as part of the Finance Analytics: Building High-Performance Structure, Tools,…
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In August of 2019, APQC spoke with Jay Giannantonio, Enterprise Performance Management (EPM) advisory principal and senior project manager at Column5 Consulting, a leading…
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Formal Job Rotation Programs
Job rotation programs can help organizations accomplish a variety of objectives, including: Increasing career satisfaction, engagement, and retention Boosting…
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Employee Net Promoter Score (eNPS) is a relatively new technique that employers can use to fortify their employee engagement strategies. This article answers common questions…
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Worker's today have many options when it comes to choosing where they work. But, employers have options too--options when it comes to engaging and retaining employees. Learn…
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Making Onboarding Fun Again
Whoever thought onboarding was fun? The first day of work is usually fraught with paperwork and discussions around health benefits–cue the collective yawn. APQC shares it's…
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