Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Few individuals can influence the success or failure of knowledge management (KM) as much as knowledge leaders such as subject matter experts, mentors, or community of…
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Executives can motivate large numbers of employees to get on board with KM by promoting its value and role-modeling knowledge-sharing behaviors. However, these leaders are…
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Articles|
Reinforce and Refresh KM Training as Needed
If employees don’t have (or don’t think they have) an immediate need to use KM, they may forget how and why to do so. Even employees with good KM habits need refreshers,…
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Knowledge management (KM) has a natural affinity with science, technology, engineering, and math (STEM) disciplines. However, STEM workers themselves may not know what KM is,…
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APQC’s research cites distance as one of the top barriers to knowledge sharing inside organizations. Distance can become a problem when separation between individuals, teams,…
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APQC’s research cites culture as one of the top barriers to knowledge sharing inside organizations. Culture barriers arise when the organization as a whole does not value…
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Disruption has become the new normal. Digital transformation; market shifts; changes in consumer preferences; new business models; and the growing frequency of mergers,…
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APQC has identified six potential barriers that can impede the transfer of best practices between teams or locations within the same organization. This article describes the…
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Tools & Templates|
APQC’s Worksheet for Identifying Barriers to the Transfer of Best Practices
This worksheet is designed to help organizations identify barriers that might hinder the transfer of best practices among individuals, teams, locations, or business units. …
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The winners of APQC’s 2019 Excellence in Knowledge Management Award have all taken explicit steps to position KM as a everyone’s job, rather than a task limited to the core…
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All knowledge management programs have peaks and valleys over time. It’s easy for even a well-established and mature KM program to fall out of step with the business or …
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APQC’s research cites awareness as one of the top barriers to knowledge sharing inside organizations. Awareness can become a problem when employees don’t understand what KM…
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APQC’s research cites time as one of the top barriers to knowledge sharing inside organizations. Time can become a problem when employees literally don’t have a moment to…
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This executive summary outlines five best practices to embed knowledge and KM activities in the natural flow of employees' work. The recommendations focus on targeting the…
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Articles|
Embed KM Support Roles in the Business
In this article, you’ll learn how best-practice organizations structure embedded KM roles and how they leverage them to provide high-touch support and on-the-ground feedback…