Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Articles|
Top KM Opportunities for 2024
Knowledge management (KM) investments are expected to remain steady in 2024 as organizations continue to invest in it. KM drives employee engagement, productivity, and…
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According to APQC's Knowledge Management Priorities and Trends survey, change management remains the top priority skill for KM to develop. This sustained focus has helped…
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Collaboration is a cornerstone of supply chain success. Planning and managing supply chains involves stakeholders from multiple functions and geographic areas across and…
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The best-practice organizations in APQC’s Next-Generation Communities of Practice research use their communities to facilitate collaboration across geographic locations, thus…
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Investing in effective enterprise content management processes is crucial for organizations. APQC's research on successful content management programs shows how to formulate…
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Reports & White Papers|
Reasons To Invest In Content Management
The importance of investing in enterprise content management processes and structures is becoming more apparent among organizations. Over time, the lack of effective…
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Reports & White Papers|
2023 Managing Process Knowledge Survey Report
In early 2023, APQC conducted research to explore how process and knowledge management can be aligned to improve process performance, reduce risks, and increase employee…
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After explaining the benefits of collaboration across traditional organizational boundaries, this article focuses on the basics of two collaboration structures: communities…
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Communities of practice are the lifeblood of knowledge management (KM). When communities thrive, they provide an invaluable source of learning, collaboration, problem-solving…
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Articles|
Understanding Communities of Practice
Communities of practice are knowledge management (KM) structures designed to bring people together around a shared discipline or topic of interest. This article condenses the…
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On this podcast, APQC’s Mercy Harper talks with Rachel Happe, co-founder and principal of Engaged Organizations, about the future of communities and enterprise knowledge…
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On this podcast, Mercy Harper talks with Stephen Dale, founder and director of Collabor8now, about the future of communities of practice, the future of KM more broadly, and…
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Presentation Slides|
Engaging Virtual Communities
In this webinar, APQC’s Lauren Trees outlines ways to build and sustain cross-functional communities of practice in the context of remote and hybrid working. Topics include…
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Articles|
Communities of Practice at Mercer
Communities of practice are designated networks of people who share knowledge face-to-face, virtually, or both. Each community is held together by a common purpose, which…
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On an APQC webinar, APQC Senior Advisor Darcy Lemons facilitated a panel on communities featuring leaders from KM programs recognized by APQC’s Excellence in Knowledge…