Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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The role of steering and advisory committees is essential for providing ongoing strategic direction, oversight, and high-level support for KM programs. Similar considerations…
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Many organizations struggle with managing enterprise content due to a lack of proper processes. This leads to content being stored in random places, duplicates being made,…
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Reports & White Papers|
2023 Managing Process Knowledge Survey Report
In early 2023, APQC conducted research to explore how process and knowledge management can be aligned to improve process performance, reduce risks, and increase employee…
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Content management requires good systems, but technology issues often mask more fundamental gaps around poorly designed content strategy, insufficient enabling processes,…
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Presentation Slides|
Content Management: Lessons from the Front
Content management requires good systems, but technology issues often mask more fundamental gaps around poorly designed content strategy, insufficient enabling processes,…
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Articles|
How to Use APQC’s Content Audit Template
APQC’s Content Audit Template helps KM teams perform a content audit, which involves identifying and assessing knowledge content across various sites and systems. This…
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On this podcast, APQC’s Mercy Harper and Lauren Trees talk with information and content strategy consultant Andy Fitzgerald about what knowledge graphs are and how…
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Presentation Slides|
A New Foundation: Rebuilding the Knowledge Base at Elevations Credit Union
Elevations Credit Union is a two-time Malcolm Baldrige National Quality Award winner, and knowledge management has played a crucial role in its improvement journey. This…
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Presentation Slides|
Finding Answers Quickly with Knowledge Flow
With a growing number of internal repositories, Shopify’s frontline support team struggled to find the right information at the right time. This slowed down customer support…
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Presentation Slides|
Setting the Stage for Success: A KM Implementation Journey
Prudential used APQC's Knowledge Management Program Framework, case studies, assessments, and best practices to implement a KM program throughout its U.S. businesses. As a…
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Faced with content findability challenges throughout the business, it would have been easy for Shopify to look for a shiny new tool to fix all its KM problems. Instead, the…
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Articles|
Getting Started with Content Management
Content management is a structured process to store, deliver, and facilitate access to enterprise content. It includes both curation (creating the right content and putting…
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Articles|
Understanding Search and Discovery
Finding needed information through consumer tools is easy, but at work, this process is often frustrating and cumbersome. This article condenses the most important and…
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Articles|
Understanding Content Management
Content management is an area where many organizations struggle, and content management challenges tend to worsen over time. This article condenses the most important and…
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Many organizations think they can solve their content management problems by throwing fancy technology at them. But APQC finds that process is often a bigger stumbling block…