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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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At APQC’s 2022 Process and Knowledge Management conference, Paige Kane and Lynda Braksiek facilitated a conversation with PPM and KM professionals about change management in…
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Articles|
Creating Value in Mergers and Acquisitions
Mergers and acquisitions (M&A) is a hot topic in today’s financial news, but M&A is a tricky growth strategy with a high failure rate. At APQC's 2022 Process and Knowledge…
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Busy but not productive: it is the feeling that everyone dreads. At APQC's 2022 PPM and KM Conference, APQC’s Holly Lyke-Ho-Gland and Cindy Hubert led a general session on…
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Presentation Slides|
Make People Productive Without Driving Them Crazy
Organizations want their employees to be more productive—and most employees want that too. But despite everyone’s good intentions, the median knowledge worker spends 25…
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Presentation Slides|
Creating a Continuous Improvement and Process Driven Culture
Creating a culture is a complex challenge. CMI's Shared Service Center focused on four key elements—organization, language, technology, and methods—to develop a continuous…
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Business stakeholders often underestimate the amount of time, labor, and other resources that it takes to implement robotic process automation (RPA) effectively. At APQC's…
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Articles|
Embedding ESG Principles with Process
APQC hosted Dr. Deep Parekh, ESG process architecture expert, for a webinar on the intersection of process and sustainability, where Deep showed how to take standard ESG…
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Podcasts|
The Science of Emotional Intelligence
Understanding the emotional intelligence of the people in an organization is an important part of gaining an understanding of the processes within that company. In this joint…
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Podcasts|
Make Sustainability Sustainable with Process
In this podcast APQC’s Holly Lyke-Ho-Gland and Jeff Varney talk some talk discuss sustainability, some of its challenges and the role process and performance management can…
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Presentation Slides|
Embedding ESG Principles into Your Process Architecture
With all the buzz in the corporate boardrooms around sustainability, SDGs (sustainable development goals), and ESG (environment, social, and governance), organizations…
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Webinars & Videos|
Embedding ESG Principles into Your Process Architecture
With all the buzz in the corporate boardrooms around sustainability, SDGs (sustainable development goals), and ESG (environment, social, and governance), organizations…
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Articles|
Managing Employee Productivity
Productivity refers to the effectiveness and efficiency of work, and it’s a crucial factor in the success or failure of any enterprise. Organizations often focus productivity…
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Rituals and artifacts are powerful tools for driving organizational culture. This article explains why, gives examples of how leading organizations are using rituals and…
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Articles|
Empowered Employees Improve Productivity
Most organizations are riddled with inefficiencies that can and should be fixed. But leaders often struggle to see these productivity drains, much less fix them, because they…
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Reports & White Papers|
How Knowledge Management Affects Employee Productivity
In 2021, APQC surveyed 982 full-time knowledge workers to understand how employees define productivity, what factors make them more and less productive, and what…
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