Organizations want their employees to be more productive—and most employees want that too. But despite everyone’s good intentions, the median knowledge worker spends 25 percent of their time unproductively. A lot of this drain can be attributed to ad hoc or poorly designed processes and knowledge flows.
In this presentation, APQC Principal Research Leads Holly Lyke-Ho-Gland and Lauren Trees will share their latest research on productivity, including:
- the biggest drains on individual and team productivity,
- which process and knowledge interventions have the biggest impact, and
- how KM and process management enhance the overall employee experience.
This is a copy of the presentation; click here for a summary of the session.