Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Articles|
Six Core Capabilities for Resilence: Q&A
In the wake of the COVID-19 pandemic, leaders are increasingly focused on organizational resilience. Organizational resilience is the ability of an organization to anticipate…
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Articles|
Six Keys to Organizational Resiliency
In the wake of the COVID-19 pandemic, leaders are increasingly focused on organizational resilience. Organizational resilience is the ability of an organization to anticipate…
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Webinars & Videos|
Reverse Engineering Organizational Resiliency
In the wake of black swan events like COVID-19, leaders see building organizational resilience as an urgent priority. But it’s one thing to throw around “resiliency” as a…
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Developing a process thinking culture in an organization is never easy, but it can be especially challenging in educational institutions. Schools and universities face…
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Webinars & Videos|
Supporting Institutional Change Through Employee Engagement and Process Improvement
Developing a culture of business process management in an organization practically unchanged for 40 years is no easy task. Organizations may have some processes documented,…
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Too often, counselors, social workers, and other support staff are burdened with excessive paperwork and administrivia that prevents them from focusing on what really matters…
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Webinars & Videos|
Giving Counselors and Support Staff Some Love
In this session, Adeeb Barqawi discussed how a large school district ensured that its support staff spent less time on paperwork and more time on what is most important,…
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Articles|
Promoting Performance without Micromanaging
A number of trends are making it easier—and more tempting—to micromanage. But, there is a better way. Learn about the drivers of micromanagement and find out how to…
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Communication is one of the most powerful and underappreciated aspects of organizational resilience. Communication doesn’t always get a lot of airtime in executive meetings,…
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Effective Communications in Times of Change
Thoughtful and focused communications can calm and reassure your employees, while reactive communication causes undue stress on everyone, including your clients. Download…
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Articles|
What is Microlearning?
Microlearning is a learner-centric method of instruction that presents material in short, focused bursts (typically anywhere from 2-13 minutes) to achieve a specific learning…
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Articles|
The New Normal for FinOps Teams
In June of 2020, Rachele Collins, Ph.D. participated in a panel discussion hosted by Procurify titled “The New Normal for Finance and Operations Teams.” Panelists discussed…
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Webinars & Videos|
Effective Communications in Times of Change—Plan Now or Pay Later!
Thoughtful and focused communications can calm and reassure your employees, while reactive communication causes undue stress on everyone, including your clients. Download…
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In April of 2020, APQC hosted Lisa Ryan (Chief Appreciation Strategist at Grategy) for a conversation about what organizations and their leaders can do to keep employees…
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This April 2020 email interview with Lisa Ryan, chief appreciation strategist at Grategy, focuses on how managers can engage and stay connected with employees who are working…
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