Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Data and Measures|
Knowledge Management Program Key Benchmarks: Government/Military Industry
Gain insight into the efficiency and effectiveness of your organization’s processes in the government or military industry by benchmarking common business activities. The…
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Data and Measures|
Knowledge Management Program Key Benchmarks: Cross Industry
Gain insight into the efficiency and effectiveness of your organization’s processes by benchmarking common business activities. The process group “Develop and manage…
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Data and Measures|
Knowledge Management Program Key Benchmarks: Financial Services/Banking Industry
Gain insight into the efficiency and effectiveness of your organization’s processes in the financial services or banking industry by benchmarking common business activities…
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Tools & Templates|
KM Strategy and Program Development FAQ
This guide answers the questions APQC hears most related to knowledge management (KM) strategy and program development.
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Tools & Templates|
Business Criteria to Filter Prospective KM Approaches: Description and Instructions
When comparing prospective KM approaches, APQC recommends evaluating each against strategic and business criteria in order to weed out ones that will not sufficiently meet…
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Tools & Templates|
Business Criteria to Filter Prospective KM Approaches: Editable Tool
When comparing prospective KM approaches, APQC recommends evaluating each against strategic and business criteria in order to weed out ones that will not sufficiently meet…
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Tools & Templates|
Implementation Issues to Consider When Selecting KM Approaches: Description and Instructions
When comparing prospective KM approaches, APQC recommends evaluating each against strategic and business criteria in order to weed out ones that will not sufficiently meet…
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Tools & Templates|
Implementation Issues to Consider When Selecting KM Approaches: Editable Template
When comparing prospective KM approaches, APQC recommends evaluating each against strategic and business criteria in order to weed out ones that will not sufficiently meet…
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Tools & Templates|
Matrix to Compare Prospective KM Approaches: Description and Instructions
When developing an organization’s knowledge management portfolio, a KM team must uncover the knowledge needs of various business groups and then compare prospective KM…
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Tools & Templates|
Matrix to Compare Prospective KM Approaches: Editable Template
When developing an organization’s knowledge management portfolio, a KM team must uncover the knowledge needs of various business groups and then compare prospective KM…
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Tools & Templates|
Business Factors to Consider When Evaluating Organizational Knowledge Needs: Description and Instructions
The first step in designing, reexamining, and/or updating an organization’s portfolio of KM approaches is to ensure that the KM team understands the knowledge needs of the…
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Tools & Templates|
Business Factors to Consider When Evaluating Organizational Knowledge Needs: Editable Template
The first step in designing, reexamining, and/or updating an organization’s portfolio of KM approaches is to ensure that the KM team understands the knowledge needs of the…
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Tools & Templates|
KM Needs and Influencing Factors: Description and Instructions
Once a KM team has identified the most urgent knowledge needs in the business, its next task is to decode those business needs into the language of knowledge management. To…
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Tools & Templates|
KM Needs and Influencing Factors: Editable Template
Once a KM team has identified the most urgent knowledge needs in the business, its next task is to decode those business needs into the language of knowledge management. To…
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Over time, knowledge management programs mature, business priorities shift, and new technologies emerge. Due to these changes, KM teams need to periodically revisit their…