Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Data and Measures|
Procurement Talent and Skills: Manufacturing Organizations
Many leaders in procurement and supply chain are recognizing the need for the development of a new type of procurement professional who has strong soft skills and…
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Data and Measures|
Procurement Talent and Skills: Services Organizations
Many leaders in procurement and supply chain are recognizing the need for the development of a new type of procurement professional who has strong soft skills and…
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Articles|
Employee Performance Improvement Plans
When corrective steps yield no tangible results, a performance improvement plan (PIP) can be the next step toward getting an employee's performance back on track. In this…
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When digital transformation initiatives fail to deliver value to an organization, leaders rightly wonder whether the time and resources devoted to these efforts are well…
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Presentation Slides|
Let's Get Intentional About Accelerating and Sustaining Process Improvement Behavior Change
Behavior change is a critical success factor for process improvement initiatives, but for Paul Fjelsta, far too many organizations go about the work of behavior change in the…
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Behavior change is a critical success factor for process improvement initiatives, but for Paul Fjelsta, far too many organizations go about the work of behavior change in the…
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Presentation Slides|
Digital Process Transformation: A Value-Driven Approach
When digital transformation initiatives fail to deliver value to an organization, leaders rightly wonder whether the time and resources devoted to these efforts are well…
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Articles|
How to Get the Best Out of People
To get the best of people, organizations need to reinvent talent strategies and approaches. During her presentation at APQC’s Process and Performance Management Conference,…
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In August of 2019, APQC spoke with key staff at Divergence Academy to gather their insights as part of the Finance Data Analytics: Building High-Performance Structure, Tools,…
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In August of 2019, APQC spoke with key staff at Divergence Academy to gather their insights as part of the Finance Analytics: Building High-Performance Structure, Tools, and…
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In August of 2019, APQC spoke with key staff from Divergence Academy to gather their insights as part of the Finance Analytics: Building High-Performance Structure, Tools,…
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In August of 2019, APQC spoke with Jay Giannantonio, Enterprise Performance Management (EPM) advisory principal and senior project manager at Column5 Consulting, a leading…
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Articles|
Formal Job Rotation Programs
Job rotation programs can help organizations accomplish a variety of objectives, including: Increasing career satisfaction, engagement, and retention Boosting…
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Presentation Slides|
Value Chains, Concept Models & Policy Busting: 3 Key Engineering Techniques for Escaping Silos
Silos continue to plague many organizations. They diminish lifetime customer experience, and act as a practical barrier to rapid product innovation and agile market response…
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Employee Net Promoter Score (eNPS) is a relatively new technique that employers can use to fortify their employee engagement strategies. This article answers common questions…
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