Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Tools & Templates|
APQC's Knowledge Loss Risk Matrix
APQC’s Knowledge Loss Risk Matrix is a tool that helps organizations prioritize knowledge needs. The matrix identifies areas of knowledge that are at the highest risk of loss…
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In an effort to improve effectiveness, many supply chain organizations are looking toward teamwork and collaboration, both internally and with external partners. They see the…
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Articles|
Guide to Change Management Methodologies
Using a proven and appropriate change management methodology has several advantages, including tracking where the organization is in the transformation process and enabling…
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Presentation Slides|
Managing Process Knowledge
APQC's Jeff Varney, Cindy Hubert, and Lynda Braksiek share valuable insights from the 2023 conference and the latest research into aligning processes and knowledge management…
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Data and Measures|
2023 Managing Process Knowledge: Leading Performers Comparison
For organizations to operate efficiently, they need business processes (which outline who does what and in what order) and associated knowledge (which provides the necessary…
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The role of leadership in change management refers to the roles and responsibilities involved in guiding employees through a transition. This article presents data from APQC…
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Articles|
Evaluating Change Management Outcomes: How to Determine the Success of a Change Initiative
As APQC’s 2023 Process and Performance Management Priorities research confirmed, picking the right performance measures is a continual struggle for organizations, and change…
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Presentation Slides|
2023 Pulse Check: Top KM Priorities & Predictions
Over the past few years, knowledge management (KM) has undergone significant changes and is now driving innovative approaches to address pressing business needs. KM teams are…
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Presentation Slides|
Accessing Knowledge and Facilitating Data-Driven Decisions Using Microsoft Power Platform
Data is useless if no one can find it. So how can organizations ensure the right data is easily accessible when staff needs it most? For intellectual property law firm, Fish…
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Tools & Templates|
Change Management Toolkit
At its core, change management is the act of proactively managing change and minimizing the resistance to organizational change through a set of structured processes or set…
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Presentation Slides|
When Learning, KM, and Engineering Join Forces: Solving Problems the Smart Way
Global energy leader TechnipFMC faced a significant challenge as it sought to implement a new engineering process and make it stick among a group of 5,000 engineers. In…
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Presentation Slides|
Building for the Knowledge Management Archetypes at Your Company
When conceptualizing and building a knowledge management program at your organization, one of the things you should do first is understand the different types of…
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Presentation Slides|
How Novartis Created Their Knowledge Management Strategy
Recently, knowledge management has been elevated to a global level at Novartis. They have secured executive-level sponsorship from the highest levels of senior management and…
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Presentation Slides|
Knowledge NOW: Assembling the Pieces of an Effective Knowledge Services Program
KM teams should always be equipped with a strong business case for the value of their work—and be ready to shift their priorities on a dime in response to change. Suzan…
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Presentation Slides|
When Can a Project Ride on Its Own? My Bike Analogy
In thinking about how to organize and hand off continuous improvement initiatives, Land O’Lakes presenter Gabriella Corradi (Animal Nutrition Training Manager) realized…
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