Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask us-
No matter how smart and capable your employees are, they will struggle to work together effectively if they operate in silos. Process management helps organizations dismantle…
-
Articles|
Keep BPM Visible to Senior Leaders
Research consistently proves that increased leadership involvement results in greater change and buy-in for improvement initiatives. BPM needs executive-level sponsorship to…
-
Business process management delivers real benefit to organizations. See several examples of definitive gains from best-practice organizations identified by APQC here.
-
Articles|
Funding for Business Process Management
Learn how best-practice organizations allocate funds to business process management (BPM). Based on APQC research, this article explains how resources, funds, and reporting…
-
Collins Aerospace, one of the world’s largest suppliers of aerospace and defense products, has leveraged process management for over 20 years. However, the organization…
-
Articles|
Achieving Benchmarking Excellence at Boeing
Benchmarking is one of the most effective steps toward process and performance improvement, but can be an incredibly challenging endeavor in an organization as complex as The…
-
Although Collins Aerospace, has used process management for over 20 years, it needed to improve the adoption, ease of use, and scalability of its process management efforts…
-
Salesforce was struggling to set up a process improvement program at scale, due to being constrained by the startup mentality of a young company. In this session, Jerome…
-
Healthcare organizations shouldn't restore supply chains to pre-pandemic levels; rather, they should focus on greater cost effective and efficient operations. In this session…
-
Process audits can be a helpful approach for evaluating performance and evolving maturity. However, many process audits are transactional and disconnected from organizational…
-
For Alvaro Caamaño (Business Process Architect, Intel), setting up a business process management (BPM) framework is like building a house: Without the right foundations and a…
-
Developing good benchmarking partnerships is crucial to continued improvement. This article presents the steps you can take to ensure that you can find benchmarking partners…
-
Cherwell Software needed a program to streamline manual and sometimes duplicative processes in place to convert a prospect to a customer. This overview describes Cherwell’s…
-
It is critical for organizations to ensure that their entire portfolio of projects delivers results that help move the business forward, yet many organizations lack an…
-
Project mentoring and training for Lean Six Sigma Green Belt candidates carries a dual benefit: Not only does it dramatically increase the rate of student success, but also…