Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Articles|
Expert Advice on Change Management
In an environment where change is happening at an ever-increasing rate, knowledge and process management professionals have an important role to play in helping organizations…
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Podcasts|
Making Change Management Mindful (Part 4) - How to Train and Engage Employees in the Change
This podcast is Part 4 of a conversation between Madison Lundquist, principal research lead for process and performance management at APQC, and Lynda Braksiek, principal…
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This podcast is Part 3 of a conversation between Madison Lundquist, principal research lead for process and performance management at APQC, and Lynda Braksiek, principal…
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This podcast is Part 2 of a conversation between Madison Lundquist, principal research lead for process and performance management at APQC, and Lynda Braksiek, principal…
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This podcast is Part 1 of a conversation between Madison Lundquist, principal research lead for process and performance management at APQC, and Lynda Braksiek, principal…
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Articles|
Three Lessons About Organizational Culture
This article presents three important lessons that our members helped us to learn about organizational culture: employees are keen observers of organizational…
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Infographics|
How Healthy Is Your Culture?
From this infographic, learn what organizational culture entails, why organizations need to pay attention to culture, and how you can assess the culture at your organization…
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Infographics|
What It Takes to Shape Culture
When it comes to building, sustaining, or changing organizational culture there are certain people and practices that should play a powerful role. This infographic highlights…
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Infographics|
6 Common Culture Mistakes
Shaping and sustaining organizational culture is rarely easy, and there’s plenty that can go wrong along the way. This infographic presents six common ways that…
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In this podcast, APQC’s Mercy Harper talks with Elizabeth Fletcher, manager of people operations – people & culture at Motorefi and principal consultant at Wordsmith Resume…
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In August 2021, APQC interviewed organization design practitioner and teacher Dr. Naomi Stanford as part of a study to understand how organizations shift and sustain culture…
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Drawing from APQC’s case study research as well as interviews with professionals who are responsible for shaping culture in their organizations, this article discusses the…
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Articles|
Where Culture Goes Wrong
This article reviews some of the common ways in which culture goes wrong in organizations. The scenarios speak to the importance of practices like change management, soft…
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Articles|
The Role of PPM Professionals in Culture
While there may be good reasons to believe that culture work should be left to HR and executives, it simply isn’t true. HR and executives might play a larger role in driving…
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In this podcast, APQC’s Holly Lyke-Ho-Gland talks with Paul Fjelsta and Kaylen Malley about employee engagement, support, and empowerment to drive sustainable improvements.